Two days ago I returned to this store because I had a good experience. Employees were helpful and courteous during my first visit two months ago even though I was browsing and making price and product comparisons to other stores. I spent several hundred dollars. Bought a queen size matress, box spring, rails and during the same visit I also bought two accessories (lamps). The lamps did not cost very much about $20.00. I also bought two that were already assembled and on display with the assistance from a kind, productive, energetic and respectful salesman. I was very satisfied so I returned to the store again within twenty-four hours to buy one more lamp a little more than an hour before closing. I saw it on display the same as I had before. I politely asked a man who claims to be Kevin James, "Is a salesperson working the floor?" I didn't want to interupts him at the register because he was inputting invoice data into the computer for another customer to print out for customer signature. My thought was he could alert another staff that I needed assistance. Instead he proceeded to tell me that I could not have the lamp on display and that he told the salesman not to ever sell display lamps again. To go in the back and get an unassembled lamp in the box because it was "against corporate policy" for me to purchase and leave the store with this item on display. From a human resource standpoint he did not need to tell me that a salesman I thought provided excellent service was basically counseled and admonished (possibly written up). Here is Mr. James now berating the salesperson to me in a disrespectful tone telling me, "It's not me. It's corporate!" I thought, "Why do I need to know about personnel actions that should be confidential and not shared with customers?" This experience had to do with one customer who had previously left very happy and already got several referral customers ready to buy. In fact when I spent several hundred dollars I had brought a friend who said he was going to bring his wife back to the store. I tried to reason with Mr. James that he might be flexible enough by not telling me in a sarcastic way that if they allowed display items to be purchased they would have to do extra work. He said to me, "It only takes 5 minutes to put together!" Instead of being a professional and diffusing the situation he made me feel like he was trying to insult my intelligence in front of other staff and customers too. I guess he figured my several hundred dollars did not count and maybe he was not going to waste his time to do an invoice one hour before closing for a twenty-dollar lamp to an over 50 year old man. The store had less than a hand full of customers on the floor. It would have been simply and easy for him to let me purchase the lamp and be on my way. I suggested to him that he assign staff to put lamps together in the morning and he proceeded to tell me they don't have time..."Do you know how many things we have to do already?" I asked for owner information and his name. Before he gave me his information he said in I guess what he thought was "the buck stops here" attitude" by saying to me, "I'm the manager!" I said, "I am Director of Security where I work so what does that have to do with anything concerning my request?" I am now searching for the same lamp elsewhere even though I live within close proximity of this store. I regret allowing this manager (?) to elevate my blood pressure. I left disgusted due to his disrespectful arogant tone. There was no excuse for him to treat me the way he did. Interestingly as we were talking a worker (moving helper) stood by as if I am suppose to get intimidated or simply be an observer. I am cool with that. Mr. James need not attribute this to the end of a long day. Now reader, you go figure. I am obvisously disappointed in the treatment towards me and the violation of my need to know as a customer what consequences happened to the original saleman who is simply trying to make a living and satisfy customers. I am certain Mr. James knows who I am if this comes to his attention.