We went into American Freight on May 18, 2011 and picked out several items that we wanted delivered the end of June or beginning of July. The salesperson said that wasn't a problem because one of the living room sets was still on order from the manufacturer and wouldn't be there for about 2 more weeks. We never discussed that we were doing a layaway plan and since this was our first (and last) time shopping there we didn't realize that's how this company works. I originally planned to pay for everything, but thought I shouldn't since everything wasn't in stock. I put $1000 down and the salesgirl asked when in June I'd be paying the balance, I said the 1st week. During the Memorial Day weekend my husband and I decided to cancel the order and wait on the furniture until after we get moved. We went back to the store on May 31st to cancel the order and was told we could only receive store credit for our down payment. No refunds after 10 days on layaways! I explained that we didn't do a layaway and he said if you paid some down and still owe money then that's a layaway. I told him store credit wasn't acceptable and asked for the corporate office phone. He gave me the number to the regional manager, Jessie 740-833-5897. He said the same thing...no refunds after 10 days. My husband explained to him that we weren't told it was a layaway or we would have made sure we understood the policy. He was VERY RUDE and no help at all. Ultimately he gave us another number to someone "above him". Susan 740-363-2222 (direct number to corporate in Delaware, OH) and said that was as far as we would get. I called Susan and she was also VERY RUDE! She said they assume their consumers are smart enough to read their receipt and know the policy. I argued with her for several minutes and she told me the same thing...store credit only after 10 days. I told her she had the worst customer service of any company I'd ever dealt with and hung up on her. We returned to the store on June 4, 2011 to again request a refund. This was a different person and he said the same thing...no refunds after 10 days. When my husband explained that we weren't told we were entering a layaway plan he said, "It's on your receipt and it shows in the fine print you have 10 days for a refund." My husband told the customers in the store to check out the BBB and see the 540 complaints against this company over the last 3 years. The salesman got very upset and told us we had to leave if we were going to do that. We left and went to the Hilliard, OH store and my husband went in and found the 1 customer shopping and told them to make sure they checked out the BBB before they made a purchase.
This company is not out anything in this transaction! They didn't special order anything for us and we never took any merchandise. We simply changed our mind and want our down payment back. I've filed a complaint with the BBB and they've already sent the complaint to American Freight. We are calling the corporate office and leaving voicemails until we get some action.
This is the WORST retail experience I've ever had! DO NOT SHOP AMERICAN FREIGHT!! THE SAVINGS ISN'T WORTH THE POOR CUSTOMER SERVICE AND SCAM PRACTICES THEY HAVE!!

We purschased a Futon for my 17 yr old son mid June, after the first week one of the legs came off. My husband put it back on, then 3 weeks later 2 more legs came off. After dealing with an *** at the store she said it was defected to bring it back, long story they would not take it because of a couple stains. My complaint is the legs wont stay on. They insulted my common sense and refused to take it back, so now I have a $250 addition to my burn pile out back. I called the corporate office who stands by there policy. So buyer beware you will get screwed on the deal if your furniture breaks for any reason. Dont buy from them spend the extra money an buy better quality.

In just one week of employment with American Freight Furniture, (AFF), I saw furniture removed from the warehouse floor and wrapped and delivered to the customer, who had been promised furniture 'brand new in the wrapper'. I was also directed to overcharge a customer a price other than the one quoted; told by my manager that the customer 'would never notice'. Well, he did notice because I wordlessly pointed to the 10.00 overcharge on his receipt, and made eye contact with him as I pointed to the total so he would catch it. The manager apologized to the customer for the 'mistake' and refunded his money.

Both managers at the Lexington store swear and curse at employees. One of them habitually slams clipboards and throws fits like a three year old, as well as smokes in the warehouse. In fact, he asked me if I was a 'big mouth' because he didn't want me to report him for smoking. As a brand new employee, I made some computer errors, which is to be expected. Nothing I did was hard to fix; very minor stuff and the sales were not affected. He referred to my mistakes as 'f*ck ups', and over the course of the week three different customers, one male and two females asked my why I allowed myself to be spoken to that way, and also said it was grossly unprofessional behavior and customers let alone employees should never have to hear it.

After day four when I had a fairly clear assessment of the dishonesty, lack of professionalism and complete lack of management ability on the part of both co-managers, I began to take some notes. I have the phone number of a customer who was shipped used merchandise when he paid for new. I am going to contact the State's Attorney Office, as well as the EEOC. AFF has ensured that it is difficult to find contact information for the corporate HQ, but I am sure the SA's office will have no difficulty. The BBB has multiple complaints and mine will be one more. It was sickening to listen to one of the managers go on about his planned sexual escapades. It was hard to believe any woman would even be interested in the wrinkled little mousy guy, but that is beside the point.

Please please please do not buy furniture from this company. The doors to all their stores should be closed permanently. I don't believe there is a way to prove that their furniture is overstocks, or 'unclaimed freight'. I was told much of it is made expressly for AFF.

Caveat emptor, people!