I was an employee for American Freight For 9 months 8 of which I spent as a warehouse employee I worked every day wether it was on the clock or off just to show them how dedicated i was to the company I then was promoted to be a salesman I started on may 11th at the end of the month numbers were pulled month to day written business for me was above $50, 000.00 other employees including the removed and new assistant mngrs and the manager were all under $44, 000.00 the owners brother came in acting like he was a customer which I knew as soon as he walked in who it was I was infored earlier in the day by the new assistant mgr that he was stopping in that day He was very short and not talkitive about what he wanted to purchase I was in the process of getting the assistant mgr so I could turn him over to her when he walks right out of the front door before i could stop him he was gone my regional mgr pulled me aside 2.5 hours later and tells me im fired for not turning over the customer the owner steve belford has had it out for me since i started sales Im pretty sure this was a set up and so does everyone else I have never even been written up at this job except for one time i was late to work Im debating on if I should make this a legal matter or not.

I ordered and paid for furniture from them on January 17th 2011. It is supposed to take 2 to 4 weeks for the furniture to come in but I was told the furniture was already ordered for inventory and was lead to believe it would be in sooner. As of march 14th I have not received the furniture I paid for and have not received any explanation as to why it was late. When I call, they tell me they will call me when the furniture comes on. They keep telling me it will be in the next day or the next week. One time I was on hold for 30 minutes and gave up. One time, after I wrote them on their web site, they did call and offer free warranty. They promised regular updates as to the situation but I have received not one update.

The sale started off okay we put a bunkbed, mattress, and dresser in layaway for my grandson. We were to come back in two weeks to get it out but when we got there the sales person (I will not call her a lady because she was far from it) tells me that some of my things aren't in stock and would have to be ordered. I reminded her that she didn't tell me that when I placed the furniture in layaway. So she made some adjustments and I got my merchandise or so I thought. My brother was there to pick up the merchandise and deliver it to my daughter's house. Now it isn't his job to make sure that everything is on the truck it is their "employees" jobs to make sure. We get to the house and notice that all of the boxes are not there so I call and Angie (the one that "assisted" us asks me "Why didn't they put the dresser on the trailer?" now I ask you why would I know that those are her employees. So she said that she will give me a call back and let me know what was going on. For some reason this woman doesn't know how to use the phone because every time she tells me that she will call me back she doesn't. Well it took her an hour and no call so I call back she tells me that it will be delivered on Monday (at the time this was on a Saturday). Now Monday comes and I call to make sure that the dresser will be delivered and once again she tells me that she will call back and once again I have to call her an hour later (no one is that busy). So when I call back a gengleman answers the phone and he tells me that he will have her to give me a call back. That is right you guessed it she didn't call back, so I just decided to go up there and see what the problem was. When I get there she is at lunch (it is awful funny she doesn't have time to call anyone back but she can go and eat). The gentleman said he gave her the message but she has been busy (yeah right). But get this while I was in there another customer comes in and says she isn't happy because her furniture was supposed to be delivered today (actually Sunday). I just looked at her and smiled and shook my head mean while the gentleman took down my information (I gave him my cell number because I knew I wouldn't be home and the address where the dresser was to be delivered). Well I went to my daughter's house to wait on the dresser (I was at the store about 5:30pm) well 6:30pm came around and no dresser. I called and they said that it was going out on the truck as we speak. Well 7:30pm came around and still no dresser so I called again and they tell me that they have been trying to contact me and I let them know that my cell phone hasn't rung at all (come to find out they were using my home number, now didn't I say I gave my cell phone number because I wouldn't be at home). At this point I was upset to put it mildly (as I was hanging up I did say some words but not directed at the person on the phone). So I called back one more time and at this time they were about to close and guess who answers the phone Angie (oh joy). She tells me that someone told her that I cussed them out and then she tries to be a big shot and talk down to me (I'm not the one). I didn't want to argue with her so I just said let me speak to someone else because I knew if I continued talking to her it wouldn't be pretty. The gentleman was helpful until he didn't call me back like he said and when I called back they had already closed for the night. So I left a message saying just keep the dresser and I will be up there for my money. The next day (Tuesday) I called and Angie (what a day) tells me that there are no refunds and my response was I haven't even gotten the merchandise. She was trying to be nice (too late) and scheducle a delivery today. I told her that my daughter was getting out of school right now and she will be home in a few (at this time the truck hadn't even left the store). About 15-20 later the delivery guys called and said that they are on their way and I told them that my daughter is on her way. No more than 10 minutes later Angie calls and tells me that they can't wait on her because they had other deliveries (are you serious, after I waited for 3 hours for these people) so they left the dresser on the back porch. I need a number to call someone so I can report this person (Angie) not that it will do any good but if anyone is going to American Freight don't let this person wait on you. She thinks once she recieves the money she is done with you she doesn't know anything about CUSTOMER SERVICE. I've never had a problem with this company before until this weekend I can't say that I will not buy from them again but I can guarantee you that ANGIE will NEVER EVER WAIT on me AGAIN.

I purchased a dresser and mirror set from American Freight Furniture Store in Livonia MI on 8-20-10 and the GM Jeremiah told me that they had my set in Grand Rapids and that they were going to ship my order to me on Friday 8-27-10. On my delivery date I did not hear anything from the company and I called the office to see when my furniture will be delivered and Sales Guy Robert Thomas said that they never even sent in the order and they ordered a head board and dresser that was not my original order. They said that they had to re-order my purchase and it will take 3 weeks. Not only did they lie to me that they had it in stock for me to pay for the furniture they did not have any intentions on getting me my furniture on time... I was going to go to Value City because they had the same dresser set for $100 more. I waited two weeks I finally got my dresser and mirror but the delivery guy did not get to my house until 10:30 pm at night. I am a single parent that is dangerous. After the delivery guy came to the house I opened up the box and immediately noticed that there was a huge dent and crack on the front of the dresser. The delivery guy said that I would have to take that up with the manager and they will switch it out with no problems. The next day I requested to speak to the manager and he gave me the run around sent me back to the sales person and he said that it will take another two weeks to order my furniture. I was upset, I called to the store in Ann Arbor on 9-10-10 and they had the same dresser that the store clerk claimed that they did not have anywhere else. I told the sales guy that if I did not have my furniture by sat 9-11-10 I will cancel my order and get my money back. He promised me that it would be delivered on Saturday and I did not receive a call or my furniture I was highly upset. I went up there on Sunday 9-12-10 and they were closed they did not even call me to let me know the status of my furniture. After googling the company I have found a lot of websites saying that this company is a scam. I have damaged furniture that they delivered and they do not want to replace it or give me my money back.

Over a year ago during the process of us building a house we put furniture on layaway. Never thought that I was going to deal with this mess. After paying off my furniture we set up a delivery date for everything to be delivered. On the day of delivery I just happen to call to make sure everything was a go and come to find out that they never put the correct address on the sheet for the delivery guy.


Thank goodness my husband was home he had to help them bring everything in because there was only one guy. why you would do delivery with one guy is beyond me. We paid $70 for the delivery should have been less since we moved everything in the house. Once everything was in and set up we were pretty pleased. We purchased a sofa and love seat, bed, and a dinning room table. After about a month I noticed the dinning room table begging to peal on top. Notified the company, said there was nothing they could do. Call back again and started to deal with Jesse he seemed to be OK. He Said would call me back after he call the manufacture to see what could be done. Weeks went by no phone call. Called back he explains that I need to get the same furniture that I had needed to do an even exchange. Told him there is no way that I am going to have the same furniture I want something different. He agrees to exchange for something else. Go in and pick something else out. mean time I am noticing the sign that says all returns are done by company check. When I asked about this he tells me that they do not do returns. I start to figure this is on big mess. We pick out what we want Jesse tells us that he will call in a couple days to set up delivery. a week and half later still no call. Call speak with one of the guys there, they have no clue what I am speaking about, Jesse is off and someone will call me back the next day Finally get the delivery set up, today they are suppose to be here between 12-4. Just felt like something was not correct. So I called to see what was going on and no one had no idea about the delivery. Jesse never scheduled it. Figure that, so they have to call Jesse to find out what is going on. Now delivery is between 3-6 and I have to pay another $50 for delivery to get new stuff and for them to take what I have. This company is the worse that I have ever dealt with, Jesse just agrees with you and never does what he says. I would watch out for this place. Cheap furniture but an expensive price.. That same day delivery does nto apply with this company...