After I purchase pricey items for myself, I always try to look up the company that I chose to go with and see how others liked or disliked there experience with company. My daughter just got excepted into fsu and we needed to furnish her entire house. We shopped around and came across a new jacksonville furniture store named american freight. The salespeople were very inviting and helpful upon entering. As I told them we were just looking they left us alone for a couple of minutes to look around after explaining how the company worked and options for purchase.After a couple of minutes the salesperson came back to help us with any of the questions we had. He was very helpful and understood that we had not decided on what or when we needed any furniture. He then called another product rep over that pretty much explained the same thing but asked where my daughter was going to school. I told him fsu and he then explained that there was a store in tallahassee and he used to work there and we had the option to get it delivered out of that warehouse, so we didn't have to move it ourself or just pick it up there in town. He explained one of the benefits for us is that if for any reason anything were wrong with any of the furniture upon delivery or pick up we would be able to get it fixed there in tallahassee instead of having issue with having to bring it back to jacksonville. I was nervous at first because we didn't need furniture for two weeks and didn't understand how differant stores worked. If they had same items, ect. He assured me that the furniture would be available fir pick up or delivery. Although I was nervous, I decided to make the purchase and give it a chance. The manager also gave me the manager in tallahassee name and number and told me to feel free to contact either manager if I had any questions or if dates changed. I called tallahassee manager ahead of time to make sure items were available as promised and he again assured me everything would be fine. We decided to pick up the furniture instead of getting it delivered and we had no issues with any of our items. We went on a saturday, that I would amagine has to be busy for them judging by the amount of people that was in the store. We did wait for around 30 minutes to get loaded up but we understood due to the amount of people getting their furniture.The manager was very apologetic for the wait.It made my daughters first furniture purchase enjoyable and I would suggest buying furniture from either of these locations. I actually called to thank the jacksonville manager also for helping us because I was nervous about this company that was new to the area. I only have great things to say about my purchase. I noticed a lot of complaints were from other areas of the us, but again I had none of these issues with my purchase.

Don't ever buy anything from AMERICAN FREIGHT! After several attempts to exchange a defective mattress just to get the "run around" from this company in Lexington, KY, we took it back and asked for a refund or we would dispute the transaction on our credit card. They refused to help us. As we left the store, all chaos broke loose when the manager and another employee tried to throw the mattress back onto our truck. Then they ran and LOCKED THE GATES to the fence surrounding their store so we could not leave. I immediately called 911 and they opened the gates. We waited outside for the police to arrive. It was really scary! I call them "AMERICAN FRIGHT" now! Unbelievable. What a crazy messed up company!

Purchased a Sofa and Love Seat, the experience was crappy. I would pay two (2) times more from another store to avoid the experience with this bunch of scam artists.

Paid for the Living room set and Coffee/ end table group together. When arrived to pick up they said they did not have in the warehouse and would be in on monday or tuesday. When we paid for the group told the salesman that they were a wedding gift for my daughter and that her husband was in the Air Force and is moving to California. They said they would hold the stuff for me till I picked it up so we could get it in their scheduled (by the Air Force ) move to CA. When we arrived to pick up items they said they did not have any of it in stock and could not refund our money and would have to pick something else from their in stock items. They had the items on the floor and would not let us take those items instead.
WILL NOT BUY FROM THERE AGAIN AND WOULD NOT RECOMMEND ANYONE ELSE STEP FOOT IN THE WAREHOUSE UNLESS YOU WANT TO GET RIPPED OFF!!!

First let me say just because a person doesn't experience something personally doesn't mean that it can't happen. When I first walked in the store I was able to browse, and pick out what I wanted before I went to the counter for assistance. Giving credit where credit is due the salesman (Jesse Cols., Oh E. Main St. store) did say that my furniture wouldn't be in until the next week. I paid about seven hundred dollars for my bedroom suite, and upon agreement walked out empty handed.

The next week came, the next week went. In the middle of the second I hadn't heard anything from the store, and called about my merchandise or if I needed to request my money back. Jesse said some but not all of the set had come in he could arrange delivery for what he had (the dresser, chest, and nightstand) to be delivered that day. I said okay but when my other stuff comes in will you guys deliver again without me paying twice. Shocked at hearing him tell me that I had to pick the remainder of my things up or pay another delivery fee when/if it comes in irritated me.

When the delivery guy called my cell phone I didn't understand him, and asked who the caller was. The driver then in a nasty, rude manner yells back at me that I didn't need to know who it was all I needed to know was whether or not I was expecting a delivery or not. He argued on the phone with me for about thirty minutes or more before I hung up, and contacted the store. He was then instructed to call back, and apologize to save the sale.

Long story short I paid for my furniture Feb. 23, 2009 today is Mar. 24, 2009, and I still don't have all of my furniture. I've been contacting the corporate office, and they exist for the sake of the company being able to say they actually have a corporate office. It's income tax season, and no one is perfect so Susan from corporate says in an angelic voice.

So know that seven hundred dollars will cost me double in attorney fees. Time used for court, Channel 6 news, Better Business Bureau, and my local Attorney Generals Office. But in the end good always comes out on top, so I'm sure I'll get my money back for my furniture, and the stress that came with this entire transaction. If you had a great experience with them kudos to you but I will never recommend this store to anyone that I care about or know.

I just had a TERRIBLE experience with this furniture company (American Freight). Not only did they not deliver my couch after thirty days after setting two delivery dates, they refuse to refund my money saying I have to wait for a corporate check when I paid in cash. The last time time I checked you pay the consumer in the form of payment that they paid you!!!The store associates were extremely rude and not apologetic at all for my inconvenience and expected me to allow them to deliver my couch today. Are you serious?!?! all the while the "manager's" response was "o he's having a bad day". I am in disbelief and livid with the scams and lack of service with this company. Not only have I submitted a complaint but there are numerous complaints for the same thing!!!