MY HUSBAND, SON AND I WENT TO AMERICAN FREIGHT TO GET A BOX SPRING FOR OUR BED, THE SALESMAN THAT HELPED US WAS REALLY GREAT AND SOLD US ONE CHEAP, SO WE WERE PRETTY HAPPY, THAT IS UNTIL WE WENT TO THE REGISTER TO PAY FOR IT, THERE WAS NOBODY IN LINE SO WE WENT RIGHT UP TO THE REGISTER, THE CASHIER ASKED WHAT WE WERE PAYING FOR, SHE SCREAMED TO THE BACK TO ASK WHAT TO RING UP, AS HE WAS TELLING HER SOMEONE CAME IN TO PAY FOR SOMETHING, SHE JUST IGNORED ME AND TOOK THE OTHER LADY, WE SET THERE FOR 15 MINUTES WAITING TO BE CASHED OUT, FINALLY ANOTHER GENTLEMAN CAME UP AND CASHED US OUT BUT THE WHOLE THING WAS THAT SINCE WE WERE ONLY SPENDING 70.00 AND THE OTHER CUSTOMER WAS SPENDING 1000.00 I GUESS WE DIDNT MATTER, I WILL NEVER GO BACK THERE AGAIN, AND I HAVE SHOPPED THERE IN THE PAST ALOT, WE ALSO BOUGHT A SO CALLED LEATHER COUCH THERE BEFORE AND WITHIN 2 MONTHS THE ARMS ON IT WERE TEARING, THEY MAY BE ALOT CHEAPER BUT THE FURNITURE THERE, IN MY OPINION ISNT WORTH IT AT ALL, I WOULD RATHER PAY MORE AND THE FURNITURE LAST A LONG TIME THAN PAY LESS AND HAVE TO REPLACE SHORTLY AFTER!!!

I Ordered furniture on a certain date and they did not have it when I went to pick it up today and didn't know when it would be in and wanted me to take something else. When I requested my money back they refused and even talked down to me and tried to belittle me. They wanted to give me an in store credit. Determined to get my money back and will never even buy a cushion from this company. I will tell 1000+ people not to patronize this company.

Presently, reporting incident to BBB, local TV stations, newspapers, and plan to even picket out front.

I have been in a long battle with American Freight for over two months now. I am trying to get what I have paid for and am getting no where in the process. I have even talked to a "so-called" regional manager who is just as rude and unknowledgable as the managers. I have been told for the past two months that I will receive my night stand chest drawer and have not received anything yet. I tired to discuss this matter with the manager at the store and was continuously put on hold and had to repeatedly call back until finnally I put my foot down and demanded to speak with the manager. This manager (Tony) had put me on hold for 20 minutes, when I had hung up and called back an employee told me that he was outside assisting other people. Tony avoided me and my problem. When I had got the number to the regional manager, he was just as useless and unhelpful and rude. I have still not received my merchandise and am still being told to wait because it is manufacturing issues. I am over my limit of taking bullsh*t and want something done to these useless employees of American Freight. I am trying to contact people in the corporate office to let them know just what kind of useless and unknowledgable employees they have working for them.

I have an ongoing complaint with this Company and I am about at my wits end in trying to resolve it, my next step... Lawyer. Ok, I went in the store in Cincinnati Ohio and bought a Bedroom Set, this is in March of 2006, they told me they needed to order it and it would take up to 4 weeks, no problem, well 4 weeks later I called and they told me they are having problems with the manufacturer and they can't get that specific set anymore, well to find out, it wasn't the manufacturer at all, it was American Freight not paying their bills to them, (I was told by a Saleman), so I drove 40 minutes and was told to pick out another Set, my husband was livid might I add, and they were bending over backwards to try to calm him, we got not one phone call from them telling us the problem, I had to call, he wanted our money back and they said they couldn't do it because it was past 30 days... (if I would have known that I would have called sooner) I picked out another Set much more expensive and the Manager said for all the trouble I will eat the difference, (we had payed for the other set in full.) We said ok, it was a little bit better quality.

Problem solved, we got a deal... hardly... again, had to have it ordered but this time from a different manufacturer, and this Set was a popular item, he said they get Deliveries every week and he would take someone's else's order so we could get ours faster...? (Thought that was strange) he said the other order was one that was going into Lay-away and he would just order another for the other order, that made me feel better.

Well, 2 weeks later, no calls, I called again, what is the problem? "Oh, we have it here, I will have a Delivery person call to set you up with a Delivery Date." Ok, now I am getting somewhere... hardly... After several phone calls again, 2 weeks later a subcontracted Delivery company called me to get directions and it was coming in 2 days! Yes! finally the end of this nightmare, beginning of May 2006 I finally get my furniture, but wait, "Where is all my hardware?" The Delivery Company forgot it. I had to drive 40 minutes back to the store and pick it up myself.

Well, as if I didn't learn my lesson the first time, I went back, ordered another Nightstand and the Chest that was not included in my Set, I was moving to Florida from Kentucky, thought I better get it before I leave. Went into store, talked with the SAME Manager, told him I was leaving in 2 weeks and I would pick them up the day I leave on a Sunday while I have a moving truck. He said he has them in the store already and would put them on Hold, payed in full, no problems. This is February of 2007, (they now opened a store in Kentucky close to my house), called 3 days before we were to leave, it was there ready to be picked up. All ready to leave, packed up the truck and headed to American Freight to pick up my 2 items... they weren't there, said they needed to order... talk about making a scene... I yelled to the customers in the store..."Please go somewhere else and purchase furniture... you are making a BIG mistake!" Manager wasn't happy... well, CUSTOMER wasn't either! I threw a fit and told them I wanted my money back NOW! He said let's figure this out calmly, we will have to issue you a check from Corporate and that will take weeks, "Are you moving close to Tampa?" I am about 60 miles South I told him, he said "No problem" I will call the Tampa store, transfer them your money and tell the Manger there, order it, and have someone Delivery it and we will pay for it. After calming down I said "Fine".

Mindless to say, problems with the Tampa store also, it is now November of 2007... "I still don't have a Refund, or my Furniture." I am tired of all of this, called the Tampa store today and told them I was contacting a Lawyer and hung up. All of this for 1 Nightstand and 1 Dresser, told cost $400.oo. I hope they realize I am making them PAY for my Lawyer and interest on my money sitting in there bank account from January 2007 until November 2007, if not longer.

Please STAY AWAY FROM AMERICAN FREIGHT, please...
Thank You. Lori.