We went to our locate American Frieght to buy carpet for our babies room. Because the room was small we only needed a remenant. They told us they could hold it for us until we could find someone to install it and they actually recommented a few local installers. We contacted them to do the job in addition to picking up the carpet. The guy we hired went to the store to pick it up and was told they could not find it and we had to come find it ourselves. We had to rent a truck to pick it up. My husband and I went there (I was 8 1/2 months pregnant). They had buried my piece under. There were plies about 6 to 8 feet high which I had to climb to find. The carpet was exactly in the same place as when I purchased it. I found it in less than 10 minutes. It took them 20 minutes to unbury it. The installer said it was very high quality carpet. So when we bought our new house 6 months later I went back. They had a very large roll of carpet. I paid for the carpet and was told again when you find someone to install it the carpet would be "here". We took the carpet out of our new house called the installers who went to pick up the carpet. They were told we had cancelled our order. When my husband called they said the carpet was sitting right there. The insaller called his brother to pick it up. He was told the same thing that we cancelled our order. Amazingly my credit card company had not heard the same thing. We went to the store with the receipt and American Frieght said they must have sold our carpet would we like to look for another. I told them that I just wanted my money back. They said that thier policy is that you can't get a refund. I reported them to my credit card company and received my money back.