The rudest people I have ever had the displeasure of dealing with. They are a completly rude, unforthcoming and untrustworthy company. I will not go into personal details. Let's just say stay away from any kind of dealings with this companhy

I have been on unemployment for six months through no fault of my own. I was recently late with one car payment and am currently 2 weeks late with another payment. I explained that with not knowing if I'll have a job or any more unemployment I couldn't say for sure when I could pay this payment. So today I got a letter saying they were coming to repossess my car. I didn't think 2 weeks late would constitute repo but I know it's there legal right. Just a note to never deal with American General again. I'd rather do buy here pay here.

Each business day for the last 4-5 weeks, I have received a recoded message from American General Finance. The message states they are trying to get in touch with their customer. I am not their customer.
I call the Corp Office on 8 Feb @ 1800- 599-2335 and spoke with a Mr Wilson.
I informed him that the I was being harassed by the computer. Each day the machine calls my home, just as I am the busiest and leaves a message. I asked him to remove my phone number from the list or I would file a complaint his firm for harassment.

On 9 Feb, the computer called again.
I called the 800 number and explained what was going on. The lady on the other end hung-up on me after stating she could not remove my phone number.
I called again...explained my situation and this person gave me the same run around.
It appears the Nice Folks in the Call Center don't know bout me.

Next I called my local American General Office in Killeen, TX and saked if they could remove my number?
This person was insistant on getting my Name and address. I informed her 4 times, the machine doesn't know my address. It is calling because someone entered my phone number into your Data Base.
Even thou, my number is on the NAtional DO NOT CALL LIST. She asked me why I was yelling at her,
because you must be hard of hearing Or just plain stupid. Here is my number 254-213-1265. Please insure it is removed from your calling list, today. I will file a complaint with the FCC and the BBB. Plus, I may call your office at very busy times to inquire about the status of my comp-laint.

This whole transaction involving Hot Tubs was a disaster from the very start of the loan. It all began when I discovered that I had 3rd party parts put into NEW hot tubs. They were sold as NEW when in fact they were USED! I was burnt. But I didn't mind as long as Cal Spas honored the 5 year warranties. However, they don't honor the warranties and American General doesn't care. I even offered to give them the tubs back two years ago but they said they would and put a charge off on my credit report. Well today is here and I really don't care if they put a charge off on my credit report. I don't think I should be responsible for anything. However if they want to write down the loans for USED hot tubs and eliminate all Late fees on payments and any other junk fees then I am willing to work with them. I also want all negative reporting on my credit report removed. If they are willing to modify the loans and write them down because I have no warranties then I am willing to pay back a portion. Erin the branch Manager and Sean a low level collection employee that probably makes 9.00 hr is a crook and they both deserve to be fired. She is rude and the worst customer service person I have ever met. American General has been great to me and again if they are willing to help then I am willing to participate. I need your help please with American General. These guys are crooks!