I have been chasing this company to get a refund for overcharging my cc for over a month. I did not want to just cancel a trial membership because I would not get a refund for NOT being able to reach them. They have TWO "800" numbers that do not allow you to reach a live person if you follow their prompts to ask a question about a charge. When I finally gave up and used the automatic system to cancel my membership, I received an email but no mention of the exact date the cancellation took place. I finally got another number for them on line and used a prompt I thought might get me to a live person. After waiting an unusually long period of time, I finally spoke to a human. She politely informed me they NEVER refunded money regardless of circumstances. I am furious at such poor customer service. DO NOT USE THIS SERVICE! BE AWARE they also are the same company that will automatically sign you up for BLUE MOUNTAIN CARDS!! If you sign up for a trial membership for BLUE MOUNTAIN GREETING CARDS, you will NOT be able to reach a person by phone. Calls are all automated and will hang up on you if you try to reach someone in customer service.