For a large, well-known brand, American Greetings has one of the worst customer service programs that I have encountered. When my credit card number was stolen recently, I tried to call the AG Help # several times with no success. I also tried to contact American Greetings on-line. After all else failed, I tried to cancel my membership on-line and was told that this option was unavailable. My experience with American Greetings illustrated that:
. if you are a customer with a complaint or require help with an issue that falls outside of AG's standard or taped set of customer concerns, your concern will not and cannot be addressed;
. on top of the difficulties with your card, you will receive a relentless barrage of e-mails that you cannot respond to and when you try to will find yourself in an surreal loop of webpages and telephone commands;
. AG lacks capacity and willingness to deal with its customers on a personal basis.
This is particularly pitiful in a company whose business is founded on the concept of greetings...and keeping in touch. AG is not alone in thinking that on-line efficiency makes for better customer service (and better ROI). In some cases, it does. In others, it is a dismal failure. I will never do business with this company again and I will post reviews for others. Buyer beware...this is a on-line product with good front end website with very poor back-end service.

Paid customer at $20 per year; way overpriced. Worst investment I ever made; you are better off sending free cards. Principal problems: cards will not send; once they are sent, they cannot be played by recipient. In addition, selection of cards is extremely poor. Don’t waste your money here.

These people are total scammers. I signed up for a 30-day free trial. They charged my account $29.98 after 15 days. I called their customer service and after a dozen attempts I was able to actually speak to someone. I requested a refund and a cancellation. The representative agreed and gave me a confirmation number. 15 days later, no refund. I called back and after a dozen more attempts, I finally talked to a representative. I explained my circumstance and the representative claimed to have no record of a previous phone call or cancellation request. In addition, they claimed my membership trail was only for 14 days. They refused to refund my money. This business is very unethical. Beware.

This company has obviously done their research. They know that most consumers will not be able to reach them while their 'trial membership' is in effect in order to cancel it. They make it almost impossible to reach them in fact with a very frustrating automated phone system with no obvious menu item for talking to a human. I'm sure that there is one there but I couldn't find it until I tried technical support. Once you miss canceling your trial membership (and most will no doubt) they will bill you $15.99 for a full year membership which you don't want. If you're lucky enough to notice this on your credit card statement as I was - good luck getting anyone on the phone to complain! There are multiple instances of disclaimers saying that there are no refunds once this billing has taken place - it's just your tough luck. The sad thing is that I actually thought that I had canceled this during the free trial.

This company is clearly taking advantage of people with the type of billing that has been all but banned amongst cable and phone companies who used to try to do this - offering a service for free as a hook and then forcing the consumer to jump through hoops to stop this service from becoming a cyclical automated billing nightmare.

DEFINITELY AVOID THIS COMPANY. Buy real cards!