I called AHS on Sunday to file a service request on our hot water heater. I heard back from them on Monday as it was a weekend. A plumber looked at the heater on Tuesday and verified it needed to be replaced but moved over a few feet to be up to code. Of course this move was not covered and was double what it was to install the unit.

I called AHS back and asked how much cash they would give so I could switch to a tankless heater and not have to move the pipe. They failed to inform me that a cash request would take up to two days in the mean time, the service request was postponed. Finally after I had enough cold showers I gave in and canceled the cash request.

AHS called the plumber and gave them the go ahead. The plumber goes to pick up the parts on Thursday and AHS had not sent over the paperwork. Here I am, a professional, sitting on my butt waiting on AHS to finish the paper work I filed 4 days ago. Meanwhile, my plumber is pissed because the rest of his day is screwed because of this little incident. I just hope he doesn't take his anger out on my plumbing!