PART 1-I contacted American Home Shield in June in regards to my A/C not working. They sent someone out to evaluate the issue and they did not fix it. They had stating there was something wrong with the wiring in the ground. They called AHS and requested that the service call be contracted to the org. company that did the work. When this company came out, again nothing was done. During this entire process I called AHS on several occasions to get the run around by a rep that sounded like they were smacking gum and knew nothing on how to communicate with customers. Now keep in mind I live in Texas, Texas heat is unbearable, did they care? NO!!! They finally told me after 3 appts that my unit is undersized for my home and that it would not be covered anymore. This is 2 weeks later!!! Also, keep in mind I have had their warranty for almost 2 years and they ALWAYS serviced my unit without a problem. Did they care about this point?NO!!! I had to pay out of pocket to get this fixed.
Part 2- I called AHS the beginning of June in regards to my electrical problems. Improper wiring in dining room(2 hots touching in attic), a short in the living room, electical improper install on stove outlet. Just to let you know I paid extra to have their extended plan to cover these types of things. After 4 appts with Jesco electric I was still at square one with nothing fixed. At this point and hours wasted on useless customer service calls I gave up at this point. A week later I figured to call AHS to explain my issue AGAIN. They finally sent another company that a. was able to fix the first 2 issues on my warranty b. ontime!!! c. didn't give me the run around. The most alarming issue is in my living room I had a burnt outlet that was covered up by previous homeowner and would never have noticed. The wires were hot!!! This could have caused a house fire at anytime!!! Question, why did it take 5 appts to take care of the issue????
Needless to say after all of these issues and the "I don't care attitude" with AHS and "we never return calls or offer refunds" I canceled. Just the icing on the cake... AHS sent me a bill for 60.00 for Jesco Electric service fee. I already paid this on the FIRST VISIT!!! Now I am on hold for 26 minutes trying to talk to someone. THEY SHOULD NOT BE IN BUSINESS!!!