We have had three visits already this year to repair our air conditioning. Last year, we also required multiple visits; some where the technician would come out and say he couldn't test the line because it was raining, and then we would have to pay for a repeat visit. Upon our renewal period, I told them I would not renew because we were tired of paying for the same thing to be repaired over and over. Our last repair was 32 days ago. They will not waive the service charge because it is over the 30 days, even when I told them we will NOT renew if they charge us for another repair. Each repair has been done in a very short period of time, and all have been obviously stop gap measures. I believe the servicemen deliberately do band-aid repairs in order to perpetuate the service calls. At 40+ per month, and 60 per visit, we have spent over 300 dollars on our a/c this year. We could probably have just paid an honest technician and had this done correctly on the first visit.

So I am currently on hold for the 6th time in 2 weeks trying to have my pool pump repaired. Needless to say, my pool is green since the water hasnt't been circulating. After 6 attempts and hours of time wasted on hold or sitting at the house waiting on a repair person someone finally came to evaluate our problem. The pool person was kind enough to inform me that I need an entire new pump and that AMERICAN HOME SHIELD refused to replace it. Instead they willl authorize that all of the parts be ordered and the pump be rebulit. ARE YOU KIDDING ME????? Waiting on hold for the last 15 minutes to speak with someone.
Also had one of our air conditioning units to die in the last month. Thank God that we have 2 units in our home. That also took multiple phone calls and time to get someone out here. In the end we just paid out of pocket to have our 30 yr A/C replaced. Since AHS was too cheap to replace the unit and continually wanted to make repairs. This company is a JOKE. I wouldn't recommend that anyone use this company. We are cancelling after having it for 6 years.

I have made 3 request with AHS for my air conditioner unit to get fixed. The first request was made on 6/1/11 and the A/C Contractor came out on 6/3/11 and added freon. Since the house still was not cooling, I put in another service request to AHS on 6/7/11 and the same company came out on 6/9/11 and fixed the connector got the fan on the outside unit to start working. I left the A/C on from 5 pm when the company left until 1 am and of course the house is still not cooling. The third request was called with AHS on 6/10/11 and the company came out again on 6/14/11. Finally I received an appropriate diagnosis that I need a new inside A/C unit. The Inside Unit capacity was 2 tons will the outside unit was 2 1/2 therefore both units were working against each other and I was not getting the proper air flow. I was told by the A/C Contractor that they would make a request immediately to AHS to get a new inside unit. I just called AHS on 6/18/11 to get a status update becuase I have not heard anything in days to find out that they will not honor the request of a new unit. AHS excuse is that the unit cannot be replaced because they consider it to be mismatched equipment and they will not replace it. I asked AHS, why not replace the inside unit with an equivalent to the outside? Of course, I sdon't want the same exact unit replaced because the house is not cooling and that would not make any sense. The two representatives and one supervisor told me that it was not there responsibility and they will not replaced the unit. So what happens to the customer (me) now after I have paid this company every month? Please do not waste your money on this home warranty company, just use it to pay for gas.

AHS - CONTRACT NO. 61114045
I called my home warrancy company of 12 yrs .American Home Shield and place an Emergency service call @ 9:05am for my air condition-I informed the rep that my daughter was home sick & the A/C when Out yesterday evening 061211. The temperature here in Houston, Tx is 98+ degrees with humidity** I talked with the rep Donna who assure me that she would Request Emergency Service Today and I should hear from someone within 2 hrs. I called AHS back today @2:01pm talked with one young lady who said there was a Rep named Donna in her department-I requested to talk with a supervisor call was transferred to rep Gwen who said she was in Memphis, Tn. I told Gwen of my complaint Gwen said she apologize & the supervisor would do the same
Very Poor customer service -No one Called me back now I have to leave work to make arrangements for my daugther to go to a Cool Place (she is now having Nose Bleeding)Gwen said same as the other rep Donna someone will call me within 2 Hrs it is Now 3:03pm here and of course the temperature ti Hotter than this morning. Can someone in Management check to assure that this Service Order is being handled timely. I can be reached at 832.259.8307 Thanks..

We have had AHS for about 4 years. There is no doubt that the cost of our repairs over the years absent AHS wouldhave been well in excess of the premium. That said, this company's service is so poor it is hard to beleive that AHS has remained in business. I don't believe that one item serviced by AHS contractors during this time has EVER been repiared on the first trip. Invariably they need to be called back to fix something that has been installed incorrectly.

For example, the circulator on my gas boiler broke and neeeded to be replaced. The repair person put the circulator on backwards which caused the heater to heat to a highly dangerous temp. He also incorrectly installed the piping.

Out hot water heater #1 was replaced a bit ago. The repair person insisted the hot water heater #1 had been incorrectly piped so he changed the piping and charged us as being outside the contract. The "change" in piping" we now have discovered, when our hot water heaater #2 just broke precluded #1from being used, contrary to the way it had previously been set up i.e., if one broke the other would still work. As a result we have been without hot water for 4 days and it will be at least 5 days before the #2 is replaced and we again have hot water.

Why 5 days you ask? Well we called Wed afternoon as soon as it was dicovered there was a leak in #2. We were assigned a contractor promptly called but could not come until Friday. Although we complained, AHS told us it was not an emergency and therefore service within 48 hours was consistent with the contract. i asked for another contractor who might have been able to come on Thursday and were told we could not do that because one had already been assigned.

What they didn't tell us or disgracefully were unaaware of was that by the time the repairmean confirmed that the #2 had to be repolaced it was late Friday afternoon and he could not get a new hot water heater that late in the day. THEN he told us that after Memorial Day the AHS suppliers are closed on Sat so Monday would be the earliest.

To add insult to injury the repairman told us that hot water heater #1 that had been previously installed by another AHS contractor was incorrectly installed and the flue pipe was not cut to size and there was a large opening that was permitting combustion gases that were suppose to be vented through the flue to escape into the house!

Guess what? AHS called on Saturday to tell me I had to pay for the repair that their contractor screwed up on hot water heater #1!!! $410.

I told them I will pay the new contractor installing hot water heater #2 (they urger me to call contracotr #1 but I asked the AHS person to ttake off her AHS name poalte and tell me if she would call the same company to do repairs that couldn't even correctly install hot water heater #1)since AHS refuses to go after contractor #1 and then I will sue AHS and contractor #1 in Municipal Court for the money, loss of time we have had to stay home from work, fraud andmisrepresentation and puntive damges. Under PA law, AHS being a coporation, must be represeted by an atty (I am an atty) and so they will be required to pay an atty to defend them.

By the way, each time we called AHS realted to hot water heater #2 we were on hold for no less than 25 minutes.

While there is no question that I have saved money with the policy, you have to be prepared for mulitple vists and never never expect that the repair will be corectly done on the first visit. The contractors they use are obviuously poor andin need of work and are unable to generate enough business on their own.

AHS has the worst service I have ever experienced from any company.