We had an In-sink-erator garbage disposal that went bad. We called AHS who sent out a technician who confirmed it was bad and needed replacing. He offered to replace it with a Whirl-away. We declined, saying we wanted the In-sink-erator. Said he couldn't do it thru AHS but could on the side and we could get in lieu cash from AHS. AHS has declined to pay us for the new disposer as the tech was not a licensed plumber(even tho he was good enough to install the Whirlaway). We sent a copy of his handwritten invoice as well as both sides of our cancelled check and have heard nothing. We are filing a claim in our local small claims court.

I have been paying American Home Shield for coverage to my home for 18 years and everytime I report a claim they blame me for the problem. They patch work the probleem and give me a very difficult time to get results. They work together with the companies they hire. The technician always blames the repair on the home owner

May 3rd 2006 my heat pump for my central air unit was smoking and not working properly. I called American Home Shield and turned in a work order as this item is under warranty. 4 days later a heating and air conditioner company came out and looked at the unit, notice a break in the freon line, said would have to order parts and would be back in a couple of days. One and a half weeks went by with no repairman calling or returning. Called AHS again and next day the repairman returned with a filter dryer and a copper "T" saying the items just came in... (these are standard hardware items, and the repairman never took down a model number or anything else on the 1st visit). He installed these two items, recharged the unit, looked at it for 15 minutes and said its all fixed and left. He never went inside the house to check how it was working on air, never checked the heating or anything else. I asked him about the snoke from the unit and he just shrugged his shoulders and said its all fixed. Later that afternoon while the unit was running I again saw smoke cominig from it, smelled a burning smell, and the circuit breaker tripped stopping the unit. Again I called AHS. The next day the repairman came out ran the unit again for about 15 min, checked the freon level, said its all fixed. I asked him about the smoke and burning smell and all he could say was well the unit is old and should be replaced, he said he would talk to his boss and they would call AHS and see what could be done about replacing it, and they would call me later that day. Again later that day the unit was smoking and I could smell a burnt smell from it, and the breaker tripped. I called AHS again. The next day AHS called me twice saying the repairman would call us and would come out again and this time run the unit longer before he came out cause he would actually have to see the unit burning before he could do anything further. I kept the unit off, waited for the repairman that never called that day or the next and the following evening again contacted AHS not only complaining about the heat pump but also this repair company. The next day AHS called saying they would send another company out to check the unit that day. That afternoon another repaiman arrived (from a different company) opened up the unit and immediately saw a burnt circuit board, burnt wires, burnt switch, terminal, and a relay. I told him of the previous repair and the parts replaced and he said thats not the problem here. He stated the unit was old (20 years) and any repairs would just be a temporary fix. I told him how we had the unit repaired 4 times in the last four years thru AHS. He said the unit should be replaced and not repaired but had doubts about AHS doing that as that isnt the way the conduct business. This was on a Friday, so he said they would contact AHS and get back to me on Monday. On Monday the repairmans boss called and said I had 2 options. #1 clean the furnace, replace the outside heat pump (with pre change over to 13 seer unit as per Govt regs) for a cost of $2000.00. But he also added that this would just be a partial fix as the inside unit would still give me problems... option #2 and his recomendation is he would replace both the inside and outside unit with a brand new 13 seer ( as per Govt law) unit for $4089.00. I asked how much AHS was putting toward this and he said they want to repair the old unit and arent allowing more than $250.00. I asked if this was safe and he said No, but thats AHS way...cheap. Since then I have been going round and round with AHS about this. The current repair they are willing to pay is $175.00 for a new circuit board and some wires only.

I recently bought a home and the seller purchased a 1 year home warranty through AHS. One week after I moved in my basement flooded. I called AHS and they contracted a plumber - who came out twice and could not find the problem. I called a plumber from the phone book - who immediately resolved the problem (at a cost of $280.00). That was my first experience with AHS - their contracted service people did nothing to help and it cost me $50 just for them to come out to my house and tell me they could not help me.

THEN...3 months later, my oven broke (which was the last week in November). I called AHS - they contracted a service man to come out 1 week later. I paid $50 for him to come diagnose the problem...he had to order a part which took 2 weeks to come in. ( The service company only serviced calls until 3:00pm on weekdays only - so this meant I had to take a 1/2 day off of work each time they came!) Anyway...he came out 2 weeks later to install a part - it did not work. He ordered another part and once again I had to wait 2 weeks. After installing that part - the oven still would not work. He told me he called AHS and they insisted he try installing a different part. Once AGAIN - I had to wait 8 days for the part to come in. I have now missed a total of 10 hours of work and the part he ordered still did not work. I have been without an oven for almost 2 months now. AHS contacted a completely different service company and wants me to pay them $50 to come out and get a 2nd opinion. I have talked to this service man 3 times now within a week and a 1/2 - he keeps promising to call me back and get this resolved. Every time I speak with him he acts as if he doesnt remember me! I spoke with him today and he says that AHS will only pay $300 in parts that were replaced. HOWEVER, the replacement parts did not work and I am still without an oven!!! In the home warrantly contract...it states that AHS will replace a unit if it was "unfixable". They are now saying they dont do that. I am my wits end!

Every time I have someone come out they charge me a service fee with no intention or tools to fix the problem and when they find out the problem it is never covered. As well as being put on hold for hours just to ask a question. Bad Company and Bad News for me.