American Home Shield is the home warranty company for my house. We place a call to dispatch service to the house. They ask us to be there for 3 hours waiting for them to show up for them to run late to the appointment. However they did not call before they go to the house for the service call. My son was still asleep, and could not hear the door bell. We send another son to go to the house, only 5 minutes away from the house. When my son got there, the technician already left. When we called American Home Shield, their service representations was so rude, and repeated many times that we still had to pay for the service fee of $50.00. I told them it was wrong. Repeated calls to different representatives still had the same obnoxious answer. Call to the so called supervisor with no better answer. It is bad business practive that a company would require a consumer to wait there for a minimum of 3 hours to wait for them to show up, and they would not allow a mutual courtesy to wait for a few minutes for some one to be at the site. American Home shield states" It is not their job to call before they go, it is the home owners reponsibility to be at the house!!!"

In order to have them dispatch again to take care of another AC problem, they refused to dispatch the service unless we paid for this previous service call that should not have been charged. I have no choice but to pay!!!

I have been waiting over a week for a single item to be fixed. Our compressor motor on our Rudd HVAC unit stopped working last week.

95 degrees average at 11pm in our home for over a week now. Still no firm answer when the motor will be replaced.

I have called each day and asked for an update. The part has not been sourced yet. Though delivery was expected days ago.

This company prey's on stealing money from it's customers. My husband and I purchased a new home in April 2010, with out new home we also received "piece of mind" with a home warranty from American Home Shield. What a joke. What we got, headaches.

Our central air conditoning unit failed to cool properly at the end of May. We submitted an online request to AHS on May 26, and May 27 a repairman was at our door waiting to fix the unit. After about an hour with the unit, he reported that it was "unfixable", and he was unable to obtain a model or serial # off the unit because it was worn away. He stated AHS would replace the unit. He stated he would need for them to authorize the replacement before he could do the work.

By June 1 we still had not heard anything from AHS or the contractor. We called both and left messages.

June 2 - The vendor called us back stating they were still waiting for AHS to approve the claim. I called AHS again, and was told it was in process.

June 4 - I called them both again. Now, the vendor was stating that they were waiting on AHS approval, AHS was stating they were waiting on info from the vendor. We, in the meantime were stuck in the middle in a 95 degree house.

June 7 - Called both vendors again, given the same run around by both.

June 8 - The contractor returned to the house to obtain additional information to report to AHS.

June 11 - A rep from AHS called at 546pm to inquire if we were happy with the repairs. I laughed...what repairs??? I explained the 2nd visit occured on June 8, and another visit on June 11 (for our furnance fan which also stopped working). I explained we were still waiting on the AC to be fixed. She assured me she would call back by 7pm CST, she didn't. I wasn't surpised.

June 15 - I hadn't heard from AHS or the contractor in several days. I called AHS customer service as was told that my case was now in "case management" meaning I had a special representative to look over my claim. Great, I thought. Finally some resoluation. Boy was a wrong. This is just someone to give you the run around and talk down to you. My case manager stated she would need time to research and she would call me back. 3 hours later, she did return my call to tell me that her company was in the process of completing a "national search" for the necessary part to fix the unit. Woah, wait a second...how will you search for a part when you don't have a serial or model number?? She could not answer this question, just kept repeating herself. I asked to speakto a manager and was told, "we don't got managers, and if you want me to, I will just cancel out case management and you can deal with customer service on your issue." What, wait, you are threatening me? Sheer comedy. I explained to her that I wasn't blaming her, but after 3 weeks with no AC in 90 degree temps I am just looking for answers. She told me she would call back the following day in the morning and hung up on me...well, the morning has came and went -- no phone call.

AHS is just looking to rip off it's customers. No managers? A National Search on an unknown part? Come one, they must think that their consumer is an idiot. My next call will be the Better Business Bureau and the Attorney General of WV. This is absurd.

I just thought the consumers in the United States that deal with American Home Shield would like to know the truth about their warranty company. Any one of you that ever had to deal with a water heater issue and thought the contractor was somehow robbing you because you had to come out of pocket for something the warranty company says is covered might be interested in this. American Home Shield pays contractors a flat fee anywhere from 60.00 to 140.00 per call. Period. That is all they pay. They do not pay for any parts whatsoever. So when a contractor comes to your house and you need a water heater that costs 350.00 and the contractor is getting 125.00 total for the job it doesnt take a rocket scientist to see that not only is he not making any money he is losing 225.00. So how can a person hope to survive working for the AHS? They do what they are told to do by AHS. AHS came up with their patent pass the buck routine, which is to roll the cost down hill, anything you think they are paying for, they pass on to the contractor, anything the contractor is going to lose money on is rolled onto you the consumer. If the contractor doesnt like it, or if they make a big stink about it they are finished. No more calls will be coming their way. When the subject is brought up with their contractor reps. they tell the contractors to do what they have to do to atleast break even on water heaters knowing what they are telling them to do is illegal, and a breech of contract with their customers. These charges are called non-covered charges. Without them the contractors would be broke and out of business in their first month, with ten water heater calls per week they would be finished. This is AHS' standard operating procedure. They had a class action suit filed against them a few years back for denying claims for just about anything, they settled the suit paying the consumer with not money of course but a new and better plan that would guarantee the consumer would have coverage for just about everything. This is actually true. The way they went about covering the costs of this plan is sleazy and dishonest as usual. The contractor says hey wait if youre going to cover everything no matter what and you want us to fix or replace everything you have to give us more money per call. AHS in their generosity agreed and offered the contractors time and material (this pays them for the parts and for the time spent on the repair) this was a really great thing! It was fair to everyone involved- the consumer got no hassle service, everything was covered, the contractor got paid for his labor and didnt get stuck with paying for parts out of his labor wage. Well this lasted about three months then AHS decided that they would change it so that they paid the contractor 20.00 more than they're usual fee and he would have to pay for parts, six months after that they dropped it down to they're usual fee. So in the end who eats it again? certainly not AHS, They dump it into the contractors lap and tell him if he wants to work he'll roll it over onto the consumer period. They are worse than you can imagine. I've been doing warranty work for a long time and they turn my stomach. I refuse to be a party to their practices and therefore don't get much work from them, but thats okay I will tell you also that if you want to get a home warranty policy go to Old Republic, or Fidelty they have much more honest business practices and they are fair to the contractors. If I needed to have a warranty policy I would go with O.R. because they give us the hardest time about our work which means they care the most about you the consumer. P.S. they got the plug because they deserved it Boycott AHS They're scum.

I have had AHS for many years now on 3 separate units.

They are okay if all you have is a toilet that wont flush properly or a sink clog (things you could do yourself for far less than the $60 service fee.) But a repair that costs any significant amount of money and its like pulling teeth to get the work done. On top of that, it seems they pay their contracted companies such a dismal amount compared to market rates that those that none of the companies in my area work for them so it takes longer to get someone here. And woe if something breaks on a Friday that doesnt fall under emergency status

I've also had to call them late at night and their call center is dismal. One operator picked up the phone and placed it back down. It failed to hang up and I had to listen to her chatting about her errant boyfriend to a co-worker. I couldn't hang for a while because they were still connected to the call.

I recently needed a new wall heater due to a faulty valve leaking natural gas. The company they sent out on Monday said theyd try to order the part but it was most likely obsolete and would replace the whole unit, and left, no work done (gas still leaking!)

On Friday I called AHS to check status and the repair company said the model was obsolete, part unavailable, but had given them the wrong model number until that day, so AHS would start searching for the part themself and had 48 business hrs to search before they would then search for a replacement heater.

I called the Gas Company who promptly came out and capped the gas line at the wall (why didn't the repairman do this??)

Tuesday an appointment was made for the next morning but I would have to pay an additional $55 for a gas connector and $50 to haul the old one away. I told the repair company to make the appt but that I would call AHS about the extra charges. I called a couple haulers approved by my city and found one that would actually take the old heater FOR FREE (SCRAP METAL)

The repair guy arrives, I tell him I dont need him to dispose of the old one and why and he refuses to install the new wall heater unless Ill pay him to dispose of the old one, and LEFT! So I call AHS and they stand by the repair company!

Im beyond done with this company theres too many other competitors to deal with these sorts of problems.