The worse investment I ever made was entering into a contract with American Home Shield (AHS). Not only was I fooled into thinking I was going to save money, I also thought I was going to have stress free maintenance. WRONG! My experience with this company was horrific and I would advise everyone NOT to do business with them. They are deceptive amongst other things. Every time I needed service, the technician they sent (Someone from American Rescue Rooter) would report that the repair isn't covered due to me tampering with the unit, something being installed improperly, something too old or too dirty, etc. It was always, always an excuse not to cover the repair. Additionally, ARS guys would come out with no tools and just look at stuff without taking anything apart. I ended up paying for ALL repairs out of pocket. ARS always reported some lie to AHS who in turn would NEVER cover the repair. ARS, of course, would always give me their cost to cover the repair which was always near or over $1, 000. Every repairman that I paid after ARS said the problem was something totally different and charged me ALOT less! AHS solution is to send another contractor out with ME paying the service fee for this person too! You aren't allowed to use someone you know to be trusted and experienced...just the crafty techniques they hire. You can bet the 2nd contractor is going to confirm the 1st lie told by ARS. If the 2nd contractor by chance say something different, then they'll go with ARS...they can count on them to hold true to the original lie. AHS whole business is a SCAM! I've paid nearly $2, 000 in premiums and service fees alone. On top of this amount, I still had to pay for the repairs by qualified individuals. One plumber from ARS named Shawn fixed a leak in the basement apartment. He told me it was a problem with the toliet on the 2nd floor apartment and he fixed it (I thought it was strange there was no leaking in the 1st floor apartment). A week later, water was leaking in the basement again. I called AHS they said the Shawn reported that something was wrong with the 2nd floor toliet flange (which they of course don't cover)and the leak may appear again in the future. I told them the Shawn told me he sealed the 2nd floor toilet and the problem was fixed. I called ARS and got a hold of Shawn. I asked him why did he tell me one thing and AHS something else. At first he said he didn't tell AHS anything about a flange. Then he admitted he did. I asked him why would he do that. He said he was trying to save me money. He then told me ARS could fix the problem for $642 minimum. As usual, he knew the exact amount it would cost for ARS to fix the problem in this case the toilet flange. I've hired an independent contractor to find and fix the problem. He says the 2nd floor toilet flange has absolutely NOTHING to do with the leak in the basement. Talking with AHS about the problems I've experienced with them was equally frustrating. My requests to speak to a supervisor were never granted. The customer service reps, especially one named Nicole, treated me like I am the con artist. Two days ago I canceled my contract with AHS. I finally realized I was dealing with false security and was going to continue to pay for ALL future repairs. When I called to cancel, they told the department that handled cancellations wasn't answering the phone and they would call me back. I fussed and finally got a person in the cancellation department. I wish I had read all the American Home Shield complaints a lot sooner.

Their service is horrible. They charge you a co-pay even if they don't fix the problem. I wish I could be employed by them. No matter what terrible job you do, you get paid. I do not recommend them at all. I have been a customer for over 8 years and all I have is complaint after complaint. I prefer calling someone outside their services and pay them. At least, I don't have to pay unless the work is done and up to standards.

We bought the American Home Shield - home warranty with complete coverage hoping that we could use it if anything goes wrong in the home. Unfortunately as much as they are greedy in signing the contract and selling the warranty, we realise today it is worthless.
We recently had some issue with plumbing and we were assigned a contractor - Right Away Services and all they did is come in and collect the initial service and get away without doing anything. The same thing happened when we had a heater issue and they sent - Metropolitan Heating and Air Conditioning. Later, we had to pay other contractor to come in get it fixed. My mail is to alert homeowners out there that they should be either a law to prevent consumer abusal or stop buying warranties from these companies. They are just fooling the people.

Major rip off, for a simple pluming problem contacted AHS they send a tech out to help me. The tech came out take a look at it, didn’t fix the problem and said it is "structural" and he needs to open the dry wall to see if there is underground leak or not, after doing that he didn’t see any leak left the wall open and never came back to fix the pluming problem or close thedry wall. After many calls to AHS the dry wall is still open. The “”Structural plumbing” problem was fixed by an independent Plummer for free it was just a lose house.

I have had active accounts with them; multiple units for years. Recently, one of the heater blowers in a condo broke. They sent a tech; he didn't even bother to open the unit. He called AHS and submitted a verbal report that the unit was (a) installed wrong and (b)failed because the filters were not replaced. For this, I had to pay my share on the spot. No receipt, no report to me.

I obtained AHS permission and called a tech using the condo association referral. They came and confirmed that's how all other heaters were installed; and they showed me how the blower fan broke. It was a pure mechanical failure, thru wear-n-tear.

I will stay away from the minute details. But, the circus started with AHS not paying for the repair. They continued to maintain their position. They refused to write to me on their position, despite repeated requests.
I was upsent and took them to the court after months of pursuit. A grumpy, rude lawyer was sent to represent them. I had certificates from the repairing tech company to confirm that their position was wrong. Finally, they paid for the repair cost; nothing else, not even the court cost.

After two months, when the renewal came up, guess what they did? They just dropped me from future warranty service. I guess they expected me to meekly accept their one-sided judgment and not contest.

A classic example of service! Made me thrilled about paying them for several years with my trust; just in case I evere needed service they would stand by!!!