American Income Life

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Category: Business & Finances

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United States

American Income Life Reviews

htna June 23, 2011
real people
Try to debate this. These look like real people telling as it is ! This is where the rubber hit the road, how claims are paid.

AM. INCOME LIFE STALLING ON PAYING CLAIMS?
American Income Life Complaint by Patrick_88061

January 20, 2010

I fell off a ladder on July 22, 2009 and was in the hospital with 2 operations. Broke my wrist and broke my heel on my foot. On December 11, 2009 Michelle at American Income Life said she received the info my wife sent them for the claim. On Jan 5, 2010 my wife talked to Cheryl at American Income life and she said they hadn’t made a decision yet. On January 12, 2010 my wife talked with Crystal at American Income Lifeand that she would call my wife back. Crystal didn’t call my wife back but she did receive a call from Nancy from American Income Life on January 15, 2010 asking my wife to fax the info we had sent them as they couldn’t find the paperwork. On January 19 my wife called to ask about the status of the claim and wanted to find out what American Income Life was going to do. She was put on hold for literally 1 ½ hours waiting with noanswer. At that point she gave up and emailed them!. On Jan 20 my wife again call American Income Life and was put on hold for another hour:. She then gave up and called the Albuquerque New Mexico office!. The man in Albuquerque says he would call her back and also gave her another number to call so she could get a live personinstead of a recording?. When she called the number she was put on hold with the same recording?. She then hung up and called back and explained to the receptionist that she had been on hold with that recording before for hours with no one answering and burning up cell time?. We’ve spent more time calling American Income Life than what we would spend on our normal monthly cell bill;. Does anyone have a similar story? Does anyone have any suggestions besides calling the Insurance Commissioner? 5647af

1. Written by FAX Documents and phone to con on April 4, 2011

I have a very similar experience. When I purchased life insurance, I was instructed by the sales person that if I had an accident, the payment would be process very quickly (within 3 days it would be deposited into my account). The sales person explained it would help with immediate expenses after an accident. I had an accident and was in the hospital. My wife filled in all the forms with the medial team (which cost over $200) and couriered them to AIL. A week later my wife called and AIL stated they never received them. My wife couriered the forms again to AIL. A week later AIL informed her they had lost the documents (even though they had signed for both). AIL asked her to fax the documents. Three weeks later we received a payment (took almost two months). Now, I just received a letter from AIL asking that the hospital fill out the forms next time or we will not receive payment. The hospital did fill in all the forms. AIL lies and only want to sell you a policy. The customer service after you have signed the contract is horrible. Shop around before you purchase. I really hope my daughter doesn’t get this type of service from AIL when I pass away. I am very sad I went with AIL as when a family suffers a loss, the last thing they need is this type of run around...
Canadian - May 31, 2011
Scam Revealed.!
Recently a couple months ago i got hired by AIL
and i had only warehouse and fast food experience and no management training.
I can tell you that The supposed scripts are real-and the money is not being reported for taxes either, that is what you will have to.
Guess the next, , , , , How can i be employed without signing a non disclose form to ensure no corporate secrets were disclosed...or give them my Sin number...any sign any forms at all...NONE. ?
I guess im a ghost in the business,
i could have been a homeless bum with 10 warrants for murder and have no ties to the system... and yet i was hired to hire people ??
Somethings wrong here.
Yes u do have to pay for the sales classes to make the sales agents money but thats normal since who wants a dumb ass selling anything like that, but the certification is not valid anywhere else for any companies.
Some people do get rich some go bankrupt but STAY AWAY...
I do not want to work for any company that don't even ask me for my SIN-Address-or supply certified checks.. Yup they give hand written checks that most banks will hold 8-10 days to ensure it clears..
IF...
Also as i type i can not for the life of my expert computer use find anything on their "A++ in the BBB", but im looking still.

And i was given the hiring job to interview people with no experience.
Any body from monster or career builder is going to be called by them since the bought the rights to print every resume they receive, literally..that is my job to call all of them in and have them watch the presentation and want to get hired, so they can get to interview # 3 and say yes i want this job then i get payed after they pay their "class" fees..
yes i shit you not that is how "i" get payed... the more people i bring in the more chances someone will say ok i will do this and then be stupid enough to "pay" the class fees and certifications so i get payed.
If my money comes from the "class" fees or from the company i am not sure.
Day 1 i spent 6 hours calling 145 people, one by one by one.and same as day 30-60 and more,
I think i died inside a little doing this, then each person asked a question like..."I did not apply how you get my number"
"what is the job" (of course i had a handy script for that one) my best one was " Im 15 i have nothing on my resume but dog grooming for 5 weeks and you want me as a insurance salesman or manager ?" lol I know, he said that laughing at me and yes i laughed too and felt sooo bad i told him i was just bugging and hanged up..
Yea this is my job. and all the retaliations you will see about the company from agents or directors are the lucky ones making money there and i cant say id blame them for wanting to protect their money flow.
but hay its one man opinion right ?
i think i have become a terrible person for working for them and i will not take this any more,
Please forgive me if i have called you and i will see my church for counsel because i feel like i swindled people that were already down on their luck.

Mind you the job seems cushy but its not for me, I will revert to poop scooping or any thing else that i can keep my soul. And feel like i did something .
If anything i can reinforce this note by telling you all to do one thing... one thing it will take you 5 minutes to secure my statements,
Call one, , ,
Say someone called you for an interview and say your available. they will book you...
better yet submit your resume, edit anything out that has management skills of any kind... they will call you. and say you have what it takes.
walk in... you will be handed an interview, , , and still say you have what it takes and if you can stay or come for the info presentation.
Also if you call they use a script.. lol runs on the lines of we are an supplemental insurance company to credit unions and such and blah blah..
or my Hr forwarded your resume and i believe you have what it takes with us... and blah blah..
Seriously.. its funny but if i had i walk in ..and i do.. i take resume and set up interview and just file the resume, as proof of my quota for interviews of that day,
same with calls, i call and then tell them "script" of their resume is great and i want to put them in an interview,

just think about this, Again only an employee opinion and just do some research.
Its your call.
stratus11 May 2, 2011
Complaining or excuse??
For all you people complaining about how terrible it is to work for AIL, and how they just lie, and make false promises, and how its somehow "immoral" to work for them, I just have to ask one question.. REALLY??? First off, when you go for an interview, thats when you find out how you are compensated, not before. Thats part of the interview process. And yes it is commission based. Which if you have any sort of work experience at all the second that is informed you should know that if this opportunity is taken your new salary is based on you and how hard you work. YES you DO have to work hard for the things you want in life. American society has lost that as our foundation of being successful. At AIL, you do have to work hard to make good money. But even if you are for some reason satisfied with only achieving the bare minimum that they ask, which to someone with goals and drive is not hard work in any way, you can still make good money. Better than most people in our country. As for AiL lying and making false promises about leads and and the amount of business you can bring in with the leads. Or that it is immoral how they set appointments. First they never say that you just call their leads and you go take them their policies. They state that (the actual truth) there is no cold calling, that they service the unions and other large organizations. They use union member requests for the FREE benefits that AIL services for the unions as leads for the agents to set an initial appointment. They also inform you that from these leads, it is the agents responsibility to be personable, informative, helpful, and to gain trust in order to receive referrals, which AIL stresses more than ANYTHING. It is emphasized that the agent must work hard to get referrals, for more opportunities for more appointments, and yes more money. How is it immoral when the agent informs the member that AIL has received the REQUEST card from the member for free benefits offered through their union. They set an appointment with the member to explain the free benefits they will receive in detail, (it is good to know something like that in detail) and also to give a brief presentation on additional life insurance benefits they may qualify for through AIL, the company already servicing the benefits for their union. The member has the option to say yes or no, and is required to sign a form stating they have been informed of their free and additional benefits they can receive, and the form is sent to their union representative. To think it is immoral to inform people of the importance of protecting their own lives and the lives of their loved ones is crazy. Please stop blogging excuses about how you didn't want to work hard, or you didn't listen to all the details of your new job so it didn't work out.
ErnaE Young April 5, 2011
Felt rip off
My husband and I, purchase policies for the entire family maybe from 2005, every month they receive our payments. Last year, we got 13 letters from them at once telling us that our agent was no longer with them and our policies are laps. This did not make any sense to me so I call them and I told them I don't care if your agent is not working with you all anymore how can our policies laps when we are making the payments.
They gave us the run around and using these words that we don't understand only them because that is their field. When they saw me disputing with them, they started to offer me to reintegrate the policies, I refuse because now I don't trust them anymore.
They also told me that I could surrender wich I did because I did prefer to get something back than to loose all the money invested for so many years, they gave a piece of check for my husband and another piece for me and for the children nothing.
I did report this to the Insurance association in Colorado and itwas a wasted of my time because they had no solution than to tell me to send it in writing.
I feel like a fool, rip off from our hard working money, and that there is no justice for the little people.
The money invested was not worth it for what they gave us back. There have to be a way of putting a stop on these croocks because I think they getting away with too much from the poor, because they using the fear factor.
Today we have no private life insurance for the family in case of death the children would be protected.
A similar case happen to us with Guarantee Reserve Life Insurance who sold out to Reassure American Life Insurance Co, they got their montly payment today directly from my bank and two days after they send letter saying we are not paying them so we going to laps also, so we had to surrender the policies because we also could not trust them, I search te net for the company and they could not be found or they was under a different name, the bank Director even spoke to them and their employee slam the phone at her so, she gave me a history deck from the day I started my payments and told them to send me one and they gave me maybe two papers. I have proof of everything I am writing.
Rosetta Solkiewicz March 26, 2011
Billing Dept.
I had stop automatic withdraw two mo. ago-I now make my payments by phone wet an a billing agent. A payment was made 2-24-2011 @ 3-13-2011 all payment were made. And on 3-23-2011 a automatic withdraw was made for $ 244.86 . I had went to my bank to stop an ACH debit on my checking account on 3-25-2011 @ had to pay a $28.00 fee to stop all payments withdraws. A fee that should be return to me I did not make the billing mistake. I had been on phone two agents on 3-25-2011. And the angents were unified with this matters.
tellingthetruthx10 January 20, 2011
Lies
I have worked for AIL for over 4 years. The general policy of this company is to recruit sales agents to push the over priced, small amounts of insurance to the non-educated, working class, single parent home, rural, urban families. My boss used to refer to certain clients as ghetto, and white trash that didnt know anything about life insurance, so they will buy anything, "its all about the presentation". The office that I work for will lie to clients to get banking information so the agency can get paid. We have and will tell clients that we will not draft their accts. until they call back, but once the client signs the bank auth.form we do send it in to home office to be drafted the for the date it was signed from the client, even tho we did verbally assure the client that we will not draft. The office that I work for will pay intial payments and also pay for the clients policy to be reinstated(put back on the books)in order for the agency to be paid. Basically AIL targets low income families and union workers with the promise of free child safe kits, or no cost benefits thru the unions, and in actuality we are there to sell over priced insurance. Also we buy resumes from careerbuilder and monster jobs in order to call job applicants. The applicants are promised free training, free leads and resources. Once they have paid for class $120, paid and passed the state exam $150+, we then charge WEEKLY $120+ for the free leads and appointments set. Overall a rip off. And the overall understanding of all agencys is that is we can get 1 recruit to sell our insurance to 2-5 people we have made a profit. After that they can quit..So good luck to anyone involved with AIL.
jrk1904 January 13, 2011
Misleading and Dishonest
I got a job w/ American Income and turns out they are the most misleading company I've ever come across. They first tell you they have very qualified leads and make you believe these leads totally know what this is about. When asked what this is all about we were told to tell them they're receiving items at no cost to them. This way the lead would actually set an appointment. But when the agent gets to the house they try to sell them life insurance.

American Income also says your an Independent Contractor. Two to three days out of the week we were required to drive up to the office to make calls and set appointments. We weren't able to leave until we had at least eight appointments for each of the next two days. And considering the actual quality of their leads that could take up to six hours... Free labor.

Also they assign you a mentor that is supposed to just be there for you to learn from and lean on. They call you all day long to check up on you and make sure your working. If you had an appointment that didn't show they have you knock on peoples doors that you couldn't get a hold of on the phone. Half the time the people didn't even live their anymore. All of this had to be logged ( down to the minute) so they can see what you did that day.

Basically you work six days a week... far from independent huh?
G_Schultz11 December 1, 2010
employment opportunity there
Dear Sir or Ma'am,

I'm writing because of the very disappointing opportunity I just completed with AIL.
I spent considerable time and money to prepare for a chance to work for your company.
Study, gasoline, testing, hours in training. Two months of time.
I did, however, meet your company standards at each level and was assigned leads as an Agent.
After just THREE WEEKS, I was fired for failing to meet quotas.
That's right, THREE WEEKS.
To say that I was treated unfairly and unprofessionally by your Ohio is a considerable understatement.
Worse, others at that office are now taking credit for my work. Two of my sales have been taken. Leads I cultivated for three weeks are now going to be pocketed by someone else there.
You call yourself ' a company for the working man and his family ', but I am also such a person. You certainly did not stand by me. Three weeks is no kind of fair opportunity for any applicant. I can only now discourage anyone I know from having any interaction with your Ohio office.
If I were in your shoes, I would take this complaint and these reported events seriously. But, at this point, I would find that surprising.
I will never forget the poor, unprofessional manner in which I was treated by your company.
Betrayed by the best... August 25, 2010
ILLEGAL OPERATION ACCORDING TO THE IRS
ILLEGAL OPERATION ACCORDING TO IRS CODE. FORCED TO RUN DEAD LEADS AT YOUR EXPENSE. NOT LEGAL FOR 1099 EMPLOYEES.
Randythomas August 25, 2010
They expect too much
I too interviewed with American Income Life. They did not inform me until the interview that this would be a commission only position. Since I was desperate for a job, I went through with the interview, was hired and started training. The first two weeks after training I worked hard with my supervisor and I made great money. But once I was done with trainging they expected me to continue to work 5-7 days a week to make a great income. I am like most of you where I got a salary most of my life whether I worked hard or not. With American Income you only make money if you work hard, if you sit around, you make NOTHING. I do not think it is fair that I have to push myself to make money!

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