I replaced my windows two years ago (2006)with American Jewel Window Systems. 13 double hung windows, and 2 crank out windows ( I think the casements)
Admittedly, the window seemed good when they guy came out and presented to me. The numbers on it looked good, so we picked them out of the 4 other companies that came over.

After they installed it, I started noticing when I move the window it seems loose...on 2 of the windows, the sash doesn't stay up and when I open it; the sash is loose. The other day the locks on the window just broke...I have been calling them since January and the problem is still isn't fixed. I called them twice today a lone and all I got was a voice mail...

I don't even know what to do...they manufacture the window and won't even come out to fix it. I might have to take them to court.