They are unbelievably irresponsible and I feel completely uncomfortable ever going to an ALC location again.

I believed in the Laser Hair Removal treatment, I am a perfect candidate with dark hair and lighter skin. I went religiously for a year and a half and had to stall for a little while during the time I was using RetinaA due to the enhanced sensitivity to UV lights. I went to the Williamsville, NY (Buffalo, NY) location. The staff seemed great and really friendly. Then without warning, it closed.

It gets better... I then contact the corporate headquarters. There's no record of me. Nothing. My name doesn't even show up. I called three times this week and finally someone was able to find my in the computer. I jumped through a few hoops, was told I could get a refund since the next closest location is over an hour away. I get a call back less than a minute later, nope, sorry we can't give you a refund because this location was privately owned. I then asked for the owner's information. I was told that usually the owners give forwarding phone numbers, but not this one. He just disappeared. I then asked to speak to the regional management team (I was told previously they were going to issue my refund that I was not going to get now). I was denied. I told them I wanted to speak with the regional management team because they must know who the owner was. I was told that no one in the organization has that kind of information.

Basically, they have no record of the gentleman who was running the location. My only option was to transfer to this other location over an hour away. I am extremely disappointed. I held up my end of the "contract" and now there is no one to make the owner or ALC responsible.

***If you attended this location, please post here, too! I've already filed with the BBB and am in the process of filing with the Attorney General. ****