Summary Line: The complaint is in regards to the location in Miami Beach. They do not return phone calls or provide a resolution for canceled appointments. Complaint Description: I contracted a service for leg and underarm hair removal. The treatment has not been successful, especially because since July 2007, I have not been able to get treatment due to continuous canceling of my appointments. They have two machines and there is one that causes me a lot of discomfort and another one that I can use that seems broken all the time. I schedule my appointments as far as 3 & 4 months in advance, and they call 2 hours before to cancel them. The last time it took me One month to get a new one set: The cancellation was on 9/29, I called “constantly” until I threatened to go in person to get the appointment and make a scene; They called me on 11/1 and gave the appointment for 12/22, only to cancel it again on 12/22 at 8:30am!

To make things worse, the first 4 treatments results have been disappointing. I know the system works for me, because I had it done in my lower leg, in Orlando, FL by another provider and it lasted almost 10 years. This time I have less coarse hair, but almost the same amount as before starting the treatment.


Resolution Sought: I want my money back. They don't have any more locations surrounding my living area and I refuse to continue dealing with such a disorganized and unprofessional management at the Miami Beach location. I'll look for another provider in the Miami area to get the treatment done. I don't see why I have to pay American laser for a job they didn't perform correctly and professionally

A wonderful company called Lux got brought out by American Laser the Walmart of Laser centers. They stole the customers list,doubled prices of services,fired skilled help like trained nurses and then do not even post price lists for services. The body is divided into certain quadrants and I have been getting Cellulite treatments which are very painful and leave alot of bruising. You would think that for $4400 dollars I could get my legs done but "NO" only butt and back of legs up back of Knees. I would try to get my money back but their is a "No Refund Policy" and now that they have started my legs look terrible..
Thanks for Reading....
Sleepless in Seattle

I went to an Wellness Expo in Addison where American Laser Center had a booth set up. I filled out one of their forms to receive information regarding their services. Later that week I received a call from them saying that I had won some money that could go toward a treatment. They said if I came in within two days I would receive additional money to go towards a treatment. I am an medical aestheticisms but my office did not have the laser that does the skin tightening so I decided to go for a consultation. At the consultation their representative told me that their laser would do the skin tightening so I decided to give it a shot. I paid $1000 at that time and scheduled my appointment. I was supposed to pay the remaining amount before my last treatment. I called to reschedule my appointment for my first treatment due to scheduling conflicts. I received no return phone call. It has now been two months and still no appointment. During this time I decided to research their company because their behavior was so unprofessional. I found out that many people have had similar experiences and the reputation is that of deceit and fraud. I also found out that they don't even have the 1320 hand piece for the laser that does the skin tightening. So I was lied to and now no response from them. I plan to seek legal counsel and am embarrassed that businesses like this are allowed to continue to do business. They are a disgrace to the aesthetic industry. Definitely a chop shop! I am surprised their laser techs are not offering breast augmentation with an ice pick and some helium!