I went to American Laser Center of Dallas. When I signed up, I was told it would take six sessions with two years to go back if any came back after the six sessions. When I asked how others had treatments I was told just about everyone sees great and immediate results and I would too. It has now been three years.

Often I would have to wait for treatments because they were running late. During that time, I overheard the technicians discussing a burn on another client. One of the girls accidentally switched the numbers on the laser. When the client's phone call was returned they mentioned that she flinched causing the burn.

Over the three years, I had minimal results on my lip and eyebrows and absolutely no results on my underarms. I was also burned five times and now have scars from it.

I went in for my last treatment and asked for a refund. I was told it would be sent to medical and I would hear back in one week. She also mentioned since she could see results it would probably go my way. Two weeks later, I called to find out what medical said. They forgot to send it. A month later, I called again. After leaving multiple messages I finally got someone live. She promised to call me back that day. Another two weeks, they offer me repurchasing the package for half-price for six more treatments. $3, 000 for nothing but scars. Go anywhere but American Laser Center of Dallas.

After speaking to a representative, I decided to buy a 3300 dollar package of 6 treatments. I changed my mind when I got home and called them to cancel my services. First, the representative tried to tell me I could not back out of my package. When I told her that the fine print said I could back out of the package as long as no services were rendered, she changed her mind. She told me to send a written letter canceling my package and it would be taken off of my credit card within 6 to 8 weeks. The charge is still on my card. I tried calling the center and I always get the answering machine. My credit card company is disputing the claim.

Everything I have read is completely true. This company is a complete scam that uses very deceptive ways to manipulate people, take their money, and never deliver what they promise.

I am in the process of trying to get my issue resolved. I finally received a call from their "corporate customer service" today after trying for quite some time throuth phone calls, emails, messages, etc. I was astounded by the way I was treated and by how rude and careless the woman I spoke with was. She did not solve my issue in any way whatsover, she actually just made me more upset with the company by the things she told me which confirmed how unproefessional this so called business really is. The things she told me were all lies and contradicted what the manager at my local branch told me. I am confused and disguisted at how they can run a company like this and get away with it.

I will be posting my full story soon once I wait to see the outcome of my conversation this morning. I am supposedly going to receive a call from a manager but if this actually happens I will be in complete shock.

Everyone stay away, far far away from this company! Once I find out the results and how they handle my "issue" form this point forward, I will post again.

American Laser Center in Austin, TX is the worst experience of mine. First of all, 1.5 year of treatments seems not to be working at all. The hair is still there. Whenever I would express my cocnerns about the effectivness of the treatments, I was always told to give it some time. However, my patience has been running out as there are no effects. All of this time I was told to shave at least 24hours before the treatment but once I started expressing my concern, suddenly they told me that I should not be shaving. Hello!? What is the proper procedure? Plus, of course in the begining they would take a picture of the treated area - be aware that the spot has been shaved(as instructed) so of course there is no hair!
Secondly, this particular center has NO IDEA what a customer service is. They are very rude and always late. One time I had an appointment - I came about 5 minutes before my appointment just to wait another 25 minutes for the technician to get ready. I got a little upset about that fact and when I tried to point it out, the technician got EXTREMELY rude to me. I have never been treated so bad in my entire life. Especially in a place where you pay a lot of money and you expect not only the good service but also good customer manners. It was a huge disappointment, they did not respect my time at all.
Thirdly, they never answer the phone, it is always the answering machine. In order for them to call me back, I need to leave a few messages first as they never call back after the first message.
I wish I have never gone to that place. I have been reading what other people's thoughts and disappointments are and it looks like there is no chance of getting your money back. I think it would be fair to ask for some kind of reimbursement in a case where the service is not what was expected. Please, be careful in what you choosing. Do not choose Americal Laser.

This hair removal process DOES NOT WORK. Do not give your money to this company, you will never see it again. I have gone through the six months of standard treatment, plus the additional two years guaranteed in the contract - I have seen no improvement. Plus, there is no refund given if the service does not work. Which it DOES NOT.

Save your money, ladies. This is a scam.