American Laser Center on Roper Mtn Rd in Greenville SC robbed me of $3, 000 and wasted my time for over 5 months. Office Manager Libby pretended to care and show great concern when presenting sales pitch but, in the end showed her true concern was only the sale - not the client and certainly not her word. She promised me results and guaranteed I would not leave unhappy with the service provided. I bought several Vela Shape treatments in a package when Libby convinced me she was giving me a 'great deal' of a price and a satisfaction guarantee. The treatments were supposed to be one hour in length but after several appointments that were 30 minutes or less I called. I was assured the problem would be resolved but, when I returned for my next visit - it lasted only 28 minutes. I again called and spoke to the very rude assistant mgr Talleson who again assured me the problem would be resolved. I felt cheated for all of the past visits where I had not received the service I paid for but, I was again assured by Libby that my treatments would not end until the results she promised in the beginning were received. Libby provided me a few extra treatments as payback for the short treatments I had received but, mostly because the results that were promised were not even close to being acheieved. After the additional treatments (that were not as promised) when the results were still not visable (even to Libby & all of the technicians) Libby again promised to continue working on the problem areas. I was then advised that the district manager would no longer allow Libby to provide these additional treatments to meet the results promised. Bogus excuse in my opinon! If Libby truly cared about clients, the promises she made or the results not achieved - she would refund me for the service I did not receive or work until the results promised were achieved. Two weeks after my last treatment and she has not even bothered to call. SAVE YOUR MONEY GREENVILLE!!