My mother and I have had SEVERAL procedures done and have found NO results from any of them. They actually BURNED my face at one point. They have refused to show me before & after pictures of any of the procedures. For the Amera smooth I went 3 times a week 21 times. They took measurements my first time & photos. They took photos for the final procedure, but no measurements. I have ALWAYS been small in build and am heavier now than I was at 9 months pregnant. I have gained 20 lbs in 4 months in the areas they did the procedure on. I have also done the skin tightening, photo facial & hair removal with NO RESULTS. I have used their skin products which I see NO difference in. Aveeno is better. I am at the point of hiring a lawyer. i am scared the only thing they may have done is irreversible damage to my skin & body. My next appointment is with a dermatologist. DO NOT USE AMERICAN LASER CENTERS, it is a fraud and all they try to do is sell, sell, sell. You cannot even email them a complaint because then you would have proof you contacted them.

I have so many complaints that I don't even know where to start. First, I've been doing their hair removal procedure for three and a half years and my hair still grows back. Then like a fool, I purchase a new package to remove scars and when the manager wanted the sale, she called me every second of the day and pressured me and said that I would not regret it all. I told her at that point that I have been unsatisfied with their service and especially unhappy with their management so I was apprehensive in putting more money and trust into this company. That center has had a new manager at least 10 times in the last 3 years. So she guaranteed me that she would be there for me every step of the way. Soon after her sale to me, her very own technician was talking to me and informed me that the new package I bought would be very dangerous for my skin color and to get my money back because they sold me a package with out truly assessing my face. So when I told this to the manager she said that her technician was incorrect but when I spoke to their very own nurse she did not advise me to do it. To make a long story short, I have been battling with them to give me my money back for a service that 1) I never received and 2) is dangerous for me. I hate the day I ever dealt with these people and they have the worst business ethics ever! Give me my money back American Laser Center!!! You lied to me and now you are stealing from me. I’m reporting you to the Better Business Bureau!!!

I bought a $2,600 package for laser hair removal in Reno, NV and their clinic closed its doors. I have a contract signed with American Laser Centers, however they deny having anything to do with my problem. They NEVER return phone calls, and keep transfering me to an unidentified voice mail. I leave messages but they have been ignoring me.
The little they worked on my skin showed poor results.
My next step will be to complain to the Better Business Bureau and to the Attorneys' Office. I will also have to hire a lawyer to try to get my money back, and I know of at least one more person in the same situation.

I called american laser centers for my husband's back hair removal... called the 800 number 5 times, no one called me back. Then I went to our local clinic in Mequon, Wisconsin. The person was rude, busy and they told me the treatments were 10 weeks apart. We had done our homework and found normal treatments should be 4-5 weeks apart. The cost was over 2000.00. I had a consult, and the tech told me they only had 2 hours of training... the equipment they use is Syneron, but, they do not have the advanced software to treat all types, so they turn down the machines to avoid the untrained people from burning you. In addition, I called the laser company and asked who the owner was of american lasers... if you do your homework on the owner, he is sitting pretty now with an ankle bracelet.

Run fast from this group of untrained swindlers.

On January 28, 2006 both my sister and I met with Annie at the American Laser Center in Dearborn, MI to discuss permanent hair removal. During this consultation we were told that the hair removal was complete and permanent after 6 treatments, but that we would receive treatments until all hair was permanently removed. After the permanent hair removal was complete, we would be given any necessary follow up treatments if hair growth returned.

When filling out the questionnaire I found a Contraindication section that listed several medical conditions. I spoke with Annie about two of my medical conditions, Lupus and Hereditary Motor Sensory Neuropathy (a condition which affects nerve sensation in my arms and legs similar to a diabetic neuropathy). Annie said that there was absolutely no problem giving me the laser treatments with either of these conditions. Annie pointed out that the contradiction section does not say it won’t treat a person with those conditions.

I received regular treatments from early February 2006 through March 2007 and began expressing my concern that I was not seeing any reduction in hair growth to the technician during my visits. During my treatment on March 23, 2007 a new laser was used for my facial hair. This treatment left me with a scar from a severe burn on my upper lip.

On my subsequent visit on April 13, 2007 I arrived for my appointment and went through the normal questions about whether I have had any changes in my medications or medical situation and my answer was the same as always. At that time Ashley asked me again whether I have been diagnosed with Lupus. My answer was that yes, they strongly suspect Lupus, and my medical tests do indicate this diagnosis, but that there is no positive Lupus test. I was informed that the American Laser Center does not treat people with Lupus, and that even without Lupus, I should never have even been treated with my nerve disease.

Ashley spoke to a nurse and was given approval to treat me again. But by this time I had done more research and realized the danger I was placed in by receiving the treatments in the first place. I spoke to Michelle, a nurse with the American Laser Centers, and we discussed my situation. She did not feel comfortable that with my medical background that I ever should have been treated. I was told that she was referring my case to the legal department and I would be contacted.

I have tried contacting the American Laser Center numerous times and if anyone even answers the phone to me, I am always promised a call back. I was told about 5 weeks ago by a person in the legal department that I would be offered a refund of my “unused amount.” I told her that I was not satisfied with that resolution. I explained to her that I had told Annie about my diagnosis during my consultation and was told that it was no problem, that I have not had any reduction in hair growth, my health was put in danger for 14 months, and I have a scar on my top lip from the last treatment I received. She stated this was new information and she promised to get right back to me.

I have given the American Laser Center 3 months to respond and I feel that I have been more than patient. I paid $6000 for the treatment and I feel at a minimum they owe me a complete refund. I STRONGLY urge anyone who is considering doing business with American Laser Centers to use extreme caution. Their hands are out when they want your money, but afterwards they do not care about their patients.