American Laser Centers
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Category: Lifestyle
Contact Information 777 Arthur Godfrey Rd. Ste 300 Miami Bea, Miami Beach, Florida, United States
Phone number: 786-497-4660
americanlaser.com
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American Laser Centers Reviews
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July 5, 2007
Dangerous, unprofessional, unethical!
I was suckered into a chin/upper lip contract at ALC because I, like everyone else, was a "third place winner" in their online system that offers everyone $300 off a package. I was told I had nothing to lose since I could also stop treatment and get a refund. Plus, it's GUARANTEED to work.
Four treatments passed with a lot of pain and no results. I was told at every single one "don't worry, it takes at least one more treatment until you see results."
At my fourth treatment, the hot pain shot through two of my teeth so badly that I involuntarily jumped up and screamed. The tech sort of apologized and kept going. Every time was increasingly more painful and I dreaded treatments.
Finally, after SEVEN treatments with NO results whatsoever, I called in a complaint. It took several months and two more complaints to receive a response.
The first thing the rep said when she called was that they'd be happy to send me to another clinic, and that I should get other areas done! I said no way, it's too painful and it didn't work. She said "we'll put you on the intensive program, it will surely work." Again I said no thank you. I felt misled and that the techs had been uncaring and rude.
Of course she said the original clinic manager had lied to me, and naturally she had long since quit the clinic, so there was no way to prove what she had told me about getting a refund.
I can no longer eat anything sweet or drink anything cold. I had to beg the dental hygenist halfway through my teeth cleaning to stop because the pain was so unbearable.
ALC said there's nothing they can do to help me because they've never heard of this happening before (of course not!!). They wished me luck and said I should consider getting other areas done.
Please avoid them! It's been months since I haven't had pain in my teeth.
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May 31, 2007
Fraudulent and deceptive practices!
I went to the Pittsburgh branch in November 2006, for a "free" consultation. Dawn Stellabotte, the clinic manager, manipulated and tricked me into signing paperwork. She said I was signing privacy and medical paperwork regarding the free consultation. She also offered me a free credit check to see if I could afford any of the procedures. I was curious to see if my credit would allow it so I said OK. Instead, she opened up an $8300 line of credit in my name. I never received any treatments, and ALC refuses to refund the money because of their "No Refund" policy. I am already up to $110,000 in debt from student loans (I'm a recent graduate), and I can't afford this $8300 charge. Especially since I never knew I was signing up for it. They have also already sent the debt to a collection agency. So now I am fighting two battles. This whole experience has been so humiliating and I lie awake at night wondering how I will ever escape this fraudulent debt. I can't afford legal fees, so I am going to try other options. I will be contacting a number of consumer advocacy agencies as well as the media so I can get some attention to this. But I need help for other people. I know there are more people like us out there, but they are embarrassed and ashamed to come forward. If I put my self out there, I know they will also come forward. This company operates on manipulation of women with low self-esteem and they continually subscribe to fraudulent and deceptive practices, and should be forced to stop. Please call the ALC on my behalf and tell them what they are doing is wrong. Their main number is 1-877-252-8922. Their main corporate office number is 248-426-8250.
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May 22, 2007
Be aware of American laser centers!
I drove 3 hrs to Louisiana to see someone about Amerismooth. After speaking to a representative, I decided to buy a 2,300 dollar package of 10 treatments. I changed my mind when I got home and called them to cancel my services. First, the representative tried to tell me I could not back out of my package. When I told her that the fine print said I could back out of the package as long as no services were rendered, she changed her mind. She told me to send a written letter canceling my package and it would be taken off of my credit card within 6 to 8 weeks. It doesn't take that long to take something off my card. It has been over 8 weeks and the charge is still on my card. I tried calling the center and I always get the answering machine. My credit card company is disputing the claim.
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May 16, 2007
Unprofessional, dangerous, painful and no refund!
After being burned by their laser on 4/13/07, I have contacted their corporate office dozens of times with no response . The procedure was so painful, I had to stop stop the treatment. It left burns on my legs.
I had paid over $2,700 for a service package, but will no longer return to their clinic. It was the most painful, unprofessional experience I've gone through. I have demanded a refund on services not rendered but cannot get anyone to address my complaint. The customer service department has transferred my case to the "appropriate department," but I am still waiting to hear from them. I have called almost every day since 4/13/07 (today is 5/16/07), and am always transferred to an unidentified voicemail box. I have left a message every time.
Beware people!
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