You will spend a lot of money with this company and you will most likely not be satisfied with the results (especially with the face treatments). PLEASE BELIVE ME WHEN I TELL YOU THIS! It is a waste of your hard earned money! They will try to sell to you as much as they can. Whatever price they quote you, it is always negotiable though (even though it's still expensive). They have sales goals and all the managers want to make $$$ off of you (basically you're a dollar sign to them). Also, I made friends with one of the nurses there and she said that they have to tell their customers of how awesome every treatment is...even though they know the results are minimal. I've had 3 photo facials and they've caused blisters on my face each time! They also break me out even more! I wish I never purchased the damn package!

Also, when you make appointments with this company...expect to wait easily 15-20 min after your scheduled appt time. They are ALWAYS behind! If you are spending thousands of dollars, you'd think a company would have the respect to be punctual with their customers, right? In addition, they have a tendency to cancel appointments without telling you. They also stopped doing their courtesy appt reminder calls. You'd think with the thousands of dollars they make on each client, they would have their customer service at top notch. I guess that's not the case with this company. I just don't get it.

we live and learn! :) BUT please take my advice!

I started my vela and chin hair removal treatment on 2/17/10. They explained that I wouldn’t see results on the vela treatment or the hair removal until the 6 or 7 treatments for that reason; I purchased a $2, 200 skin tightening treatment at American Laser Center in Norwalk, CT. I purchase a package of 6 for the chin hair removal I paid 858.00 I only had two chin treatments and 4 Velas which I have not seen results on any of these treatments. Now after only 4 of treatment they closed the office in Norwalk CT and are refusing to give me a full refund. I found out that the office was closing when I went for an appointment and the staff told me it was their last two days. They are asking me to go to the office in White Plains NY or the one in West Harford CT which it is impossible for me to drive so far and out of state. They offered to give me a partial refund but I haven’t seen any results and if I want to have this treatment somewhere else I will have to pay full price.

They don't care about the consumers... rip off...
If this happened to someone else please contact me..

[email protected]

I signed up for services in May 2009. At the time I signed up, the techs and the manager, Jessica Stavena in the clearlake, Houston, TX office said the credit plan they were signing me up for has flexible payment plans where you can pay as low as $20 a month if you needed to... Thinking about how I was tight on money, I figured this was perfect for me! I can pay $20 dollars a month on those months where I don't have much money.. So I send my first payment, and by the second month, I find out that is not the case.. I got hit with huge fees, and now they took my promotional credit plan that offered no interest for 12 months.. So now my $2000 package is costing me $2800! To make things worse, I have been sent to a credit collection agency who is threatening to charge for legal fees if I don't pay up! This is not fair, this is not what i signed up for! I have left messages with the techs to have the manager call me to get this fixed, and I have yet to hear back from anyone! This was a complete scam just to get their sales bonuses, I'm sure! It has been a complete nightmare! I will never recommend this place to anyone!

I am a previous employee of american laser centers( i was not fired, i left on my own) and was told about this website. after reading many comments it's made me aware I was not alone in realizing how awful this company is. They are scam artists no matter what they say. Scam artists. all the ex-employees could truly blow this company out of the water with all that we know. I saw so many unsuspecting, hopeful people come through the doors thinking this was permanent and amazing treatments. They are not permanent. They are not amazing. I worked there over a year and a half and rarely saw people with 100% hair loss from laser hair removal . What's very sad is the clinic managers truly think that their company is right and all the bad things said about them are wrong. Or maybe they just play along because they make huge bonuses when they reach certain sale amounts. And I want people to not blame the technicians, when we are hired we do not know we are being hired as sales people(they forget to mention this to you) let alone know we will be trained so poorly and then thrown into treatments and told we need to make certain amounts or we will lose our jobs. It's a very stressful job for a technician and working 8 or 9 hours a day with no lunch everyday is very tiring for us. PLEASE do not spend your time and money on this company. Please please please do not go to this company. I have seen a few ex-employees comments on this website and we are not disgruntled we are merely trying to warn people and are motivated by others comments to only put our 2 cents in. I left there a few months ago but only just now have heard of this website from a previous employee and am so shocked and saddened to hear of all the people out there who have had to deal with these things from this company. Such a shame.

Beware of the deceptive tactics of American Laser Centers. They tell you that you have "won" so many dollars towards skin treatments to get you into their office. It is nothing but a sales pitch. We bought into the "skin tightening" treatment with the understanding that it was as good as a plastic surgeon. It was to remove wrinkles, and lift your neck and jowell area. I got the neck and jowell and my Mother bought into the full face and neck treatments for removal of wrinkles and lift the neck and jowell area. They claim only 5 treatments are necessary and will throw in a few more if needed.

I went through seven treatments and my Mother went through eight treatments. It is supposed to work immediately and continue to "improve" and "produce" collegen after the first treatment. You only go into treatment once a month, claiming the collegen is "building up". What a bunch of bull this is. IT DOES NOT WORK. It did not lift my neck at all and did not remove wrinkles like it claims at all. Same with my Mother.

They give you a test treatment to sell you on it and they use lots of gel on your face to cool the skin from the laser. After your treatment it looks like a wrinkle is gone. Don't be fooled by this. The gel is what plumps up your skin. Later that day the area went right back to where it was. At the end of my 5th treatment, I did receive the before and after pictures and it was a joke. It was clear that it did not do anything. They still to this date have not given my Mother her after pictures.

We filed against them with the BBB. American Laser's response was funny. It was a form letter that they would fill in the name, due to the fact that they have so many complaints. At one point in their response to me they mentioned cellulite and hair removal. Like daaaah!!! I did not have that proceedure done. My Mother's response, in one of the paragraphs they called her by a different name!!! They neglected to remove previous name. The BBB ruled the company's response does not adequately address all the issues or make a good faith effort to resolve the dispute. We are taking them to small claims. And we are also filing a formal complaint with the State Attorney General's office.

They also go through employees and managers constantly. Don't think you will get the same technician twice. They are gone before that. Also, they never returned my calls to address our problems and only wanted to keep giving us more treatments. The last treatment I had they "turned up the heat" and it burned me. NO way was I going back there. To date they still refuse to refund our money.

They need to stop telling people they "won" treatments, and need to stop selling this "skin tightening" treatment. And need to stop telling people it produces collegen each month and continues to improve. All of it is deceptive.