You never yell at the customer. I don't care how bad you're PMSing...it's just a big no no especially if you're in the service industry like these guys. Here's my email I sent to the regional manager:

Hi ‘Regional Manager’,

I was told that you are the regional manager over the Salt Lake City
downtown American Laser location, managed by ‘Inexperienced Manager’. I'd like to inform
you of an incident which should be followed by employee correction
action.

There was some miscommunication when I transferred my account from the
Draper office to downtown SLC. I was told "You don't have to pay for
parking" by one of the girls employed at the time I transferred my
account to downtown. So ever since then, I have NEVER paid at the
meter. So about 3 weeks ago when I had my appointment I got an expired
meter ticket. I gave it to ‘Inexperienced Manager’ and explained to her that I was told
that I didn't have to pay for parking. She concurred and took the
ticket and said, 'We'll take care of it for you.'

A week later I get a call from ‘Inexperienced Manager’ telling me with a frustrated tone
of voice that they wouldn't be paying for the $15 ticket. I told her
that I was told that I didn't have to pay for parking. She then
explained that I was allowed to park in the BACK parking lot. This was
the first time I had ever heard of a back parking lot. Because of the
miscommunication, I told ‘Inexperienced Manager’ that it was American Laser Centers
responsibility to pay for the ticket since NO ONE had informed me that
there was a back parking lot.

She then retaliated very rudely and said, 'Well, just so you
know this is coming out of my own pocket. I hope you enjoy your
weekend knowing that.' (Something to that effect). I was INFURIATED to
say the least. No one has ever treated me like this being the
customer.

I then called the Draper office to request that I have my account
transferred back to Draper. I also requested to reschedule my
appointment. They informed that they couldn't reschedule until they
had my chart at their office. It has been 2 WEEKS since then and NO
ONE HAS CALLED ME BACK to reschedule my appointment!!!

In addition to this nightmare I received a letter from Salt Lake City
informing me that the ticket hadn't been paid! As a result, it has now
been increased to $45!!! ‘Inexperienced Manager’ lied to me and never paid for the
ticket!!! THIS IS THE WORST CUSTOMER EXPERIENCE I HAVE EVER HAD!!!

Aiming for optimal customer satisfaction should be one of your goals.
Apparently your managers do not understand that a happy returning
customer (which I was for the last 3 YEARS!) Is far more valuable than
trying to acquire more customers. They also don't understand that a
bad experience is told to far more people than a good experience and
believe me I have told close 20 people already who I am sure have
already told many more. I was also considering buying an additional
package and paying up front. ‘Inexperienced Manager’ has made my decision for me, because
there is no way that I am going back there. You do the math-you could
have received $1500 in revenue from me from the package I was going to
purchase or just deducted a minimal $15, which would have retained a
happy customer and incremental revenue of about $1485. Obviosuly no
one at your company understands the importance of customer
relationship management.

In summary I'd like to highlight the bad customer experience milestones:

1. I WAS SPOKEN WITH A DISRESPECTFUL TONE OF VOICE AND COMMENT BY ONE
OF YOUR MANAGERS.

2. I WAS LIED TO BY ONE YOUR MANAGERS SINCE SHE NEVER PAID THE TICKET
WHEN SHE SAID SHE WOULD

3. NO ONE TRANSFERRED MY CHART TO THE DRAPER OFFICE

4. NO ONE HAS CALLED ME BACK TO RESCHEDULE MY APPT IN DRAPER


Please give a call at your earliest convenience.

Thanks,

I signed up for a 2 year under arm hair removal service for about 900 back in September. The next day I lost my job and decided I had to cut some things because very soon money would be tight. I called that day and cancelled my services and they said I would receive a refund in 8-10 weeks. It is now 2-6-09 so about 5 months and I have still not receive any refund. Chase medical who I financed through calls me at least 3 times a day and I call American Laser daily with horrible customer service and then I get transfered to 10 different people until they finally put me through to voicemail. I have left at least 50 voicemail messages with a "supervisor" and I have never once received a call back. Now it's time to get my lawyer involved. I still have no job and cannot even make a payment towards chase medical. Thank the lord for friends who happen to be lawyers!!! NEVER GO THERE, HORRIBLE TECHNOLOGY, HORRIBLE SERVICE, HORRIBLE PROFESSIONALISM, POINT BLANK...HORRIBLE!

I went to American Laser Center of Dallas. When I signed up, I was told it would take six sessions with two years to go back if any came back after the six sessions. When I asked how others had treatments I was told just about everyone sees great and immediate results and I would too. It has now been three years.

Often I would have to wait for treatments because they were running late. During that time, I overheard the technicians discussing a burn on another client. One of the girls accidentally switched the numbers on the laser. When the client's phone call was returned they mentioned that she flinched causing the burn.

Over the three years, I had minimal results on my lip and eyebrows and absolutely no results on my underarms. I was also burned five times and now have scars from it.

I went in for my last treatment and asked for a refund. I was told it would be sent to medical and I would hear back in one week. She also mentioned since she could see results it would probably go my way. Two weeks later, I called to find out what medical said. They forgot to send it. A month later, I called again. After leaving multiple messages I finally got someone live. She promised to call me back that day. Another two weeks, they offer me repurchasing the package for half-price for six more treatments. $3, 000 for nothing but scars. Go anywhere but American Laser Center of Dallas.

The ALC is full of demons who are controlled by a very evil and manipulative person named Dr. Neel Kanase. He will bend your will to have all your money ripped from your wallet and the machines will burn your skin horribly leaving you marred and disfigured for Life. I am going to sue I think. Run, Run, Run far away. If there is a class action lawsuit, I will join in with about 13 others. I feel sorry for anyone else who fell for this sham of a doctor and his greedy company. The agony I suffer every day when I look at my face and arms compels me to sue one day. Good luck everyone. Burned!!!

American Laser Centers is such a scam! I work at the Head Quarters in Farmington Hills, Mi. We bug the hell out of people calling them every other day, making them think that the $300 coupon they just received is something special! HA! We are at every show/expo we have raffle boxes in every tanning salon, hair salon, gym etc. Don't fall for the WIN Free Laser Hair Removal It's all a scam! Our services are Thousands of dollars and with this economy who they hell would spend that kind of money. You could buy a new car or give your kids something useful like a college fund! On top of the complaints we get from current customers. Customer Service SUCKS! You will be on hold for an hour and they are no longer giving refunds! The head honcho is back, Rich Morgan the founder for ALC. He is all about money not satisfaction! He would rob a blind man if he could!! DO NOT! I repeat DO NOT book a consultation with the call center. You are only setting yourself up for HELL!