March 2008 - had consultation with Crystal Medina @ American Laser Center in Mesa, Arizona. I agreed to procedures and $6, 000.00 was ok'd by Care Credit, payments to be made to GE Money Bank in Orlando, Florida beginning April 2008. My husband was not happy with this and because I was having alot of problems with my back after the surgery and needed medical attention, I decided I could not go ahead with this. I called Care Credit and was told American Laser Centers should never have billed me until the procedures were performed. I called Ms. Medina several times and left my number and email address to no avail. I also went to their place of business and they always told me she was doing a consultation. This has gone on for months. I have been paying Care Credit becuase I didn't want my credit to be affected. I have not had one procedure done, but have paid Care Credit over $1, 000.00. Care Credit said they couldn't credit my account without authorization from American Laser. I have written letters to American Laser, Ms. Medina, called Corporate several times - spoke with Amy, Amber, Ovita and others. Ovita took my Care Credit account number and said she would file a complaint with Ms. Medina's regional manager and would get my refund processed - this was 09/08/08. I also spoke with Amber on 10/05/08 @ 11:18 am at American Laser Corporate, she stated refund was in process and it would take 4-12 weeks. I also spoke to Lisa at corporate on 12/06/08. I spoke to Jennifer and she told me to call customer service ar 877-252-2010 or email them at customer [email protected], which I did and found this site. I have been more than patient and tried everything I can think of to solve this. Not once has anyone called me or emailed me with the status of this situation. Something needs to be done. At this time I cannot afford an attorney. I am writing to Care Credit to see if I can get any results. My email address is [email protected] and my phone number is 435-720-7985.

Thank you,

Carole L. Pease

I have gone to the place in Denver and have never been so upset. On there web site they state that it is pain free, yes on the neck it is but the face wow it its like getting poked by a nail and then some one comes and burns the hole and then they forgot to give me the lotion. My first 6 appointments for a week, a full week my face was red with pimples and I have never had that problem. People at my job make fun of me ever time I’m done with a operation It looks like someone beat me up or some one took a razor after me. Face hurts for a week after as well. So I go in for more treatments after the 6th one and still I have to shave every day. So I’m basically paying $ 3700 to have some one burn my face and then it does not even work on top of it and also I have to have a red face for a week after the procedure. So I have been trying to get a refund and that has been a nightmare. On May 14th I called to ask for a refund, I went down there they took pictures and stated they would submit to the doctors and they would call in 7 to 10 weeks. well 12 weeks went by and no one called so I called 3 different days and finally I got through on August 13th Denver management stated that they need more evidence I sent them pictures as well So 12 weeks go by and I have to call them again and they stated that your request was never sent in. So then this new person states she will submit it and it will take 1 to 2 weeks so I call again and they state nothing has came in and then 4 hours later some one calls from Denver and says its been denied. I don’t think this ever got through to a doctor. And How do I get a refund, Do I take them to small claims court on this?

I am an ex-employee of American laser centers and every complaint is true on here now when trying to get a refund they will tell you it will take 4-6 weeks (not true) Demand your refund with in 1-2 weeks and make sure you get the 10% they try to take from you. Even if you have had treatment you can still get a refund don't let them tell you otherwise. They discount based on what you look like if you look poor they'll drop the price if you look rich they'll give you the minimum discount for the month. Some managers are great and some can be MEAN!!! do your self the favor and don't go to ALC.

I started hair removal for my upper lip and chair three years ago at American Laser Center in Farmington Hills MI. Today they gave me a letter stating my two year guarantee is up.I will start by telling you when i went in for the first time the manager told me i would need six treatments. After six i get a two year guarantee for any hair that my return. I thought well this won't take that long it is probably worth it. Now after three years and about thirty treatments later NOTHING!!! No reduction what so ever!!! I called headquarters to complain and they said the medical board won't review a file unless they have been double passed four times. which i have had done at least ten, but guess what only three are on my file.This company is a scam please if you want to remove hair do not go here.

I have paid in full for two sets of treatments. Previously, I lived in Houston, TX, where I started with ALC and paid $1, 600.00 for 6 laser treatments. Due to clinics closing and personnel firings, I received only 3 treatments. Found a clinic close to my home in Cypress, TX and began going there where I added laser hair removal for my forearms totalling %1, 600. At that same time my husband was transferred to Arkansas, thus leaving ANY laser treatments done on my forearms. I tried to ask for a refund at the clinic, but they would not. I contacted the corporate office by letter and by phone with no avail. However, one day I find a message left on my answering machine at my house that they would not honor any refund but told me to look for ALC in my area. Yea, right, the closest one to me is in Dallas, TX, 6 hours away.

One night I was watching a Tulsa, OK late news when I discovered that American Laser Center in (TULSA) had been closed for failure to provide a physician on staff. The next day I called and they were back up and running with a physician's assistant on board. They agreed to continue the treatments from Houston but when I showed up for my appt., they informed me they could not do it because I had "sun damage" and I would have to get skin tightening and toning before any laser procedures could be done. Of course, that costs an add'l $3, 300.00, which I paid through Care Credit.

After that day, I never saw any of the same personnel again and I have yet to receive ANY laser treatments and have had only ONE skin tightening and toning treatment. They continue to cancel appts. because they have no doctor or dr. assts. The third manager was fired in August one of the past employees told me that they heard the clinic was up for sale and is now closed.

ALC is a piece of work. Terrible. Unethical. Unprofessional. Scam Artists. You name it. They are.

Please advise what my rights are in this awful situation! I don't know what to do first?

Barbara Sanders