I paid $2600 in Jan 2008 for a skin tightening/microdermabrasion package that the American Laser Center website claims will "tighten sagging skin and naturally lift wrinkles at the jaw line, around your eyes, at your brow line and around your mouth and cheeks". At the time of my purchase, Von was the clinic manager. Since that time (less than a year), the clinic has had three other managers.

After a few treatments, with no results, I talked with the next clinic manager, Holly. She was considerate enough to "reset" my package and assign a specific technician to me. Two months later there were still no skin tightening results, I asked for a refund. My case was sent to "medical" for review. After six weeks and no word from AL, I called and found out Holly was no longer the manager. She has been replaced by Lindsey. Lindsey agreed to look into the status of my refund request. A month later and no response, I called and was told that I had to go through three more treatments to be considered for a refund.

I went through the three treatments, which took five trips to the clinic. The additional trips were needed because the technician assigned to me was not at the clinic for my appointment twice. When the three treatments were over and (surprise) no results were seen, I again requested a refund from Lindsey. She agreed to determine the refund procedure and submit a request.

A week later, I followed up with Lindsey and was told a refund would not be made because AL "does not guarantee" results from that procedure. I suppose AL does not consider the written claims as a "guarantee". I inquired why I was told that I could qualify for a refund if I went through 3 more procedures if a refund was not possible. Lindsey agreed to discuss further with her regional manager.

No word from Lindsey, so I called the first of December and was told that Lindsey was no longer the manager. The new manager was Jessica. I have left messages for Jessica to call me three times and no call back has been received.

Bottom line - it appears that hair removal is not the only service that AL sells that people do not see the claimed results and for which AL will not stand behind their guarantee or in the case of skin tightening, their written claims.