On April 21 2011, i received a call to reschedule my saturdays appointment due to no techs available, the manager was so rude, making it seems as though i'm the problem, and sounding exasperated with me, the client. This is what we get after paying hundreds of dollars there, to be treated like less that human. Her name is Robyn, beware, take your business elsewhere, if we had not paid all our money upfront, i would have taken my business elsewhere.

BUYER BEWARE!!! I did NOT do my homework before I spent my $$ so let me warn YOU! DO NOT USE THIS COMPANY!! I paid $1500 for upper lip/chin hair removal. After over two and a half years of time spent going to appointments (and I drove about 3 hours to get to some of them!) the hair remained. The product did not work! What I was left with was a white scar on my chin from being badly burned by one of their technicians. They took pictures of me, one of the techs even remarking at how terrible mine was. I hounded the company for a while to get my refund and went to my mailbox today...there was an envelope--with HALF the amount. HALF. I called them up and the customer service rep told me they aren't legally obligated to refund at all. I signed the contract. Granted, I was the stupid one who signed without doing research. Even on my friend, it only PARTLY worked. SO what is the point of going if you still have to wax and tweeze after years of appointments!! Ladies stay away from this!! Go to a company that gets good reviews.

Anyone who is in the Chicago, IL area and would like to start a class action lawsuit against amer laser, please email me. [email protected]. They refunded most of my money but charged me over $800 for a photofacial that was suppose to be free. Even though it was written on my paper I get 3 free photofacials by Aggie at the Downers Grove location. Oh, and they refused to give me a copy of my medical records which is illegal. I wont be done with them until I get all of my money back!!! ~Stephanie

I had a velashape attempted less than 3 months after I had a c-section. The company told me it was fine to have procedure done. They attemped the procedure and I had extreme pain so it was stopped. I have an ob doctor note saying I cannot have the procedure done and my primary care doctor saying I am not able to have this done. I contacted american laser headquarters and they did not give me a refund after giving them my doctors notes. I spoke to Kevin Peque who is in their legal department. He said if I have a dr note stating I am not a canidate that he will refund this. I was then rudely transfered to a abrupt Tony Zanlungo. Then I was told to call Robert Seffinger at ext. 210 who would handle it by Donna Seravich the NEW manager at Downers Grove. She appologized up and down and said they would refund my money. She was the only one who was nice. Robert then passed me to Eva Burse at extension 291 who told me Tony Zanlungo would handle this. I have called repetedly and noone will return my calls. If a lawyer reads this please contact me I would love to sue under negligence. Anyone else who has had this done recently we should stick together against these people who don't give refunds and don't care about the health and safety of their clients.

American Laser Centers advertises that a satisfaction is guaranteed for their laser hair removal service. I have gone to my appointments and done everything that I was supposed to for 3 years. This treatment was supposed to take 6-8 treatments and I have been going about once a month for three years and the last 6 months have been double treatments each session and still haven't seen appropriate results (have to shave every day). The girls in the office that treat me have said I should be seeing more. I have tried the more powerful laser and gone for double passes every 3-4 weeks and still haven't seen the results. I have called the office manager, Dana several times regarding the treatment not working and she refused to return my calls or would call me back and give me the run around for weeks. When I ask for a supervisor for her, I have been informed that there isn't anyone else to contact. I paid approximately $900 for this service on the condition that if it didn't work that there would be a refund since satisfaction is guaranteed and Dana has said taht legal agrees that I am not seeing results and the Regional Manager has said that they would treat other areas or provide additional services to compensate me but if it didn't work before why would I try a different area?! I think that 3 years is more than enough times for this to work if it was going to. I was told that I needed to do four double passes and they would address things at that point but then they just offered more services as compensation. I completed this in January and they refuse to address it.