I am not satisfied with the American Leather Comfort Sleeper. While it is a superior sleeping experience when opened as a sofa bed, it is very uncomfortable to sit on as a sofa. The foam seat cushions collapse to a very thin layer and tend to slope into the center of the sofa. American Leather furnished new cushions and they are only marginally better. This product is unsuitable and we wish to return it. We have been trying to work with American Leather and the retailer for months. The retailer says they sell many of these sofas (at $5000.00 each I am not sure how accurate that statement is) and they have had no complaints. In fact, the retail sales representative let a comment slip when I spoke to him about our concerns. He said the sofa isn't really meant for daily use. Why did that not come up in our sales discussion? We use this as a sofa a few hours each day. The American Leather sales representative has simply reverted the latest written correspondence to the retailer and denies he is deflecting. Meanwhile, the retailer's policy is to not accept returns under these circumstances. This is not a retailer concern in my opinion but rather a manufacturer concern. Why won't they simply accept the return of the sofa, reimburse the retailer and the retailer can reimburse me? American Leather promotes themselves as being superior in quality. We are not convinced. People need to be aware that this product has its pitfalls.