We used American Moving Services to move my one bedroom apartment and my girlfriends 1 bedroom into a new apartment. They took 4 1/2 hours to move my one bedroom, ground floor apartment. I can appreciate the fact that they wanted to plastic wrap everything and re-tape my boxes, but there really wasn't a need since we were only moving 10 minutes away. Once they finished my apartment we drove to my roommates apartment and moved her bed, night stand, dresser and 10 boxes that took only about 30 minutes.

Once we got to the new apartment it took them another 4 hours to unpack. I will give them a little extra time here because the new apartment is 3 levels. Regardless, they finished and I was told I could only pay with cash. Reluctantly I went to the ATM and paid them and immediately called the main office only to get a voice mail.

Once we started removing all the excess plastic wrap we realized that many items were broken! A bookshelf, a small cabinet, plates, and an entire box of serving platters.

I have called more than 30 times and left a couple of messages and not a single person has returned my call(keep in mind I have used more than one phone and an analog phone line). I did get through to someone on Monday and when I asked for a manager or supervisor I was hung up on.

I looked up the business address online and it is a home address. Does anyone know of any recourse or another option I can go to persue getting my money refunded or at least getting reimbursed for the broken items?

I hired AMS to move us from Vancouver, Washington to Las Vegas, Nevada. It was a large move, and about a thousand miles travel. I was quoted $5, 295, and sent 50% deposit of $2, 647. They promised to pick up on December 2 or 3, 2008, no later than 9AM. I stressed that our timeline was narrow, and that there could be no delays. No one showed or called. When I finally got through, was told "the truck broke down on the road" and that the move would not take place that day! We continued to call and call, with no response to our messages. We waited for days with no further calls. We had to hire another mover finally. The delay cost us hundreds of dollars, but we need our deposit back! We are senior citizens on fixed income. My husband is a heart patient, and this stress is more than he can handle. I need help to get our deposit returned. Can anyone tell me what to do? AMS appears to be scamming seniors. Thanks-Louise