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December 28, 2007
Hold times are horrendous!
I have called their 866-398-7569 (a number they instructed me to call, 5 or 6 times only to be on hold for more than an HOUR! One time I waited an hour and 45 minutes for a Customer Service Rep to answer! I mailed in paperwork on 12/1/07 and now faxed in paperwork on the 18th regarding my mortgage and I still have not received a response from them regarding my mortgage. When I do get through after hours of waiting they say someone will call me. No one has called me. Last week they put me on a list for them to call me back in 72 hours... never happened.
I've paid my mortgage on time for 2 years and they can't even pick up the phone!
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December 17, 2007
Can't get hold of anyone
I need to speak with someone about my mortgage. If I cannot get hold of someone who knows what they are doing, I will end up ruining my credit and foreclosing. I have a buyer, the deal is set on my house, and I can't go through with it because these people will not let you talk to anyone past a front line clerk. I fear I am dealing with crooks.
If you haven't had to deal with these people yet, DON'T DO IT'!!!
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October 2, 2007
Incompetent handling of dated material!
As like many others we have had nothing but headaches working with ASC. We had to sell our home and move out of state for a job relocation. We first had a buyer within a month to purchase our home and ASC delayed the process for two months which resulted in the loss of our buyer. We then had another buyer immediately following the first who then backed out because of the time it was taking ASC to process the paperwork. ASC stated they never received the paperwork or they needed something else that was already faxed to them more than once. Due to their incompetent work of processing the paperwork we lost 2 buyers and then ASC wanted to foreclose on our property stating it was our fault. We tried setting up payment arrangements since it was difficult to pay on two properties and the payment arrangements were so ridiculously stated that ASC made it impossible for us to pay the mortgage. I would never recommend ASC to anyone and wish for the BBB to beware of this heinous company.
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September 17, 2007
Wrongful foreclosure!
My mortgage was sold to ASC. My husband changed jobs and in the midst of this I requested paperwork for options on a loan modification and a repayment plan. This company sent back our payments and stated that they could not take our payments because we were working on a loan modification. They filed foreclosure and never sent any documents stating that we were denied for any assistance. They foreclosed and I am waiting on the response from the Govenor on this situation. We put a lot of money down on our home. We moved out of the home and we are now leasing paying 500 dollars more than our house note. If they would have granted the loan modification, we could have kept our home. These people are dirty. We even had a buyer to purchase through a quick sale and they refused to work with the new buyers realtor. I feel that this company needs to pay big time and be shut down for the wrongful business deals.
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July 30, 2007
Poor service!
I have repeatedly tried to contact this company to inform them of my mortgage payment status. When I call the number automatically transfers me, and then says it is "unable to transfer" then hangs up. I need to clear up my mortgage payments immediately to prevent foreclosure on my house, and have been unable to speak with anyone for WEEKS!!! This is in my opinion one of the reasons so many people have been put into this position... inadequate banks!
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June 27, 2007
Bogus company!
Thiefs, bogus company they need to be SHUT down! All the comments previously noted I have had problems, we need to get together and file a class action suit!
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June 15, 2007
They just want to steal your money!
My home was financed by Wells Fargo a few years ago, then I started receiving information to refinance with American Servicing Company. Only to find out that they are one in the same company. They try to appear like they are trying to help you but they are not. They just want our money. Then on top of that I kept complaining about not being able to pay my mortgage on line. Now they have the service available to find out but with a $10 fee. That is just outrageous. I've never had a fee charged to me to pay a bill on line. This is crazy and show how but they could give a damn about their customers.
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April 1, 2007
ASC should be investigated for fraud!
Maybe if we could all come together to file a class action suit against ASC. It's good to know that we are not alone and other people have the same problems with this company as we do. I totally agree and I am trying my best to refinance my account somewhere else at this time.
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January 2, 2007
Fraud, not paying escrowed taxes
How about this... My loan was transferred over from Wells Fargo to this American Servicing Company and after several attempts to get this straightened out, I am still having no luck with them. My taxes are escrowed into my mortgage loan and being paid but American Servicing Company for Wells Fargo does not pay the taxes at all! Despite taking my money for 2 years, they have yet to pay the taxes that are included in my payment. What a scammers.
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