American Signature Furniture
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Category: Home & Garden
Contact Information
3755 Carmia Dr, Atlanta, Georgia, United States
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American Signature Furniture Reviews
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LJacks11
May 12, 2011
missing parts
I purchased a set of bunk beds this past Saturday May 7th 2011 and made arrangements to come and pick up on Wednesday May 11th. We got the bed here only to find that some of the pieces were missing. We called and they said they would look for them and call us back. 24 hrs later no call back. I called several times and each associate claimed to be unaware of the situation each time and assured me that I would recieve a call back (run-around). Never received one finally spoke with the warehouse mgr., Mr.London after calling repeatedly. Most times there was no answer at all.Explained to the warehouse mgr what happened he said that he was unable to locate the missing parts but could have them in store by Saturday May 14th ( a week after i bought them). I asked would he be able to send someone to put the bed together and he said only if I would pay half the cost of delivery ($65). I have already picked up the bed i explained and why would I have to pay when I am the one inconvenienced. He stated that I should have paid for them to deliver in the 1st place as if the situation was my fault. I am on my way to take the bed back today and redeem my $400. I will never recommend or support American Signature Furniture for anything!
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madinjax
April 13, 2011
poor service
BEWARE - THEY SELL THE FURNITURE YOU ORDERD AND PAID FOR. They can take the order, take your money, but can't hold on to your furniture. I ordered a cocktail and end table in early March. The cocktail table was available immediately but the end table was due in on March 23. They delivered the cocktail table. I knew I would be out of town for the Mar 24 deliverey so I called my salesman and he said he would hold the table until I returned. I also spoke with a representative on the 23rd and she confirmed the hold. I returned on Apr 4, called for delivery and THEY HAD SOLD MY TABLE. I now have to wait until Apr 27 for the next shipment. Don't miss your delivery date.
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cpotts
April 13, 2011
False Advertisement, very poor CS
I came in the store on Saturday, April 9, 2011 to pick up furniture, and it wasn't in stock, which was fine, so my fiance' though wasn't happy that he had to wait until Tuesday to get his Furniture, so I came back later that day because he wanted his money back, so I went in again, I had a circular and saw a two piece sectional for $599, so I went into the store to pick out my color because I knew it had to be ordered, so I saw a sectional on the floor that was on the floor priced at $599 and no other tag on it, the cashier's sent me back to get SKU # and then when I came in to pick up the state it's only a sofa,
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Disappointed Customer
March 8, 2011
Product delivery
I went in to American Signature furniture and spent hours shopping for family room furniture. The rep I worked with wrote down items, check to see if they were in stock and of course I was told they had items. Only until I called I was informed that they didnt have items and wouldnt have them until a month later. Now, I have given away all my old furniture to charity and now I have no furniture and family arriving soon. Short on time it appears I must start over... Oh!! not without getting my money back first... Be aware and shop with the thought you may not get what you pay for... :-(
Sad customer ...
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Hurricane Bob
February 21, 2011
Poor Quality Terrible Customer Service
American Signature should be forced to change their name. Literally 99% of what they sell is imported from the Far East. Cheap quality, overpriced and they do not stand behind their product. We purchased 2 leather sofas and that were represented as 100% leather. Obviously this is not true as the leather is separating from the backing and looks terrible with only moderate use. We contacted the store and customer service said "Too bad, nothing we can do. They do not make leather like they use to."
Do not do bsuiness with these folks if you want a retailer that will stand behind what they sell. There are too many other choices out there that are reputable and will stand behind their product.
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P. BRASSELL
January 26, 2011
WARNING BAD CUSTOMER SERVICE!!!!!!!!!!!!!!!!!
WARNING NEVER BUY ANTHING FOR AMERICAN SIGNATURE FURNITURE!!!
I PURCHASED A DINING ROOM TABLE IN JULY 2010 A CHAIR BROKE IN NOVEMBER 2010 I HAVE BEEEN CALLING TO GET THE CHAIR REPAIRED EVERYTIME ITS A DIFFERENT DATE AND NEVER SHOW UP THE STORE MANAGER IS A LIAR.
P. BRASSELL
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carolinar
November 16, 2010
BAD SERVICE
THEY WERE SUPPOSE TO DEILIVER MY BED ON A THURSDAY THEY CAME THE BED WAS BROKEN THEN THE DRIVER WANTED TO SET UP MY BED LIKE THAT. I REFUSE THEN THE NEXT APP TO BRING BACK THE BED WAS A WEEK LATER STILL GIVING ME A HARD TIME THEY WOULD SAY ONE TIME THEN THEY DID NOT HONOR THE TIME FAME, , I WOULD NEVER EVER BUY ANYHTING ELSE FROM THERE I STICK TO ROOM 2 GO
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dad121036
November 14, 2010
Furniture
I bought a living room set at American Signature Furniture in March of 2008. Iwanted to get good furniture and spent over two thousand dollars on it. Itis now falling apart, the coushins and pillows are falling apart. I had to have the cocktail table replaced, and they replaced it with a refurbished piece of crap. I am so disappointed and will never buy furniture from there again.
I had bought cheap furniture from Diamond Furniture years ago that lasted longer than this. This furniture is two years old and falling apart, what a disgrace!!
Thank you,
Sharon Lafferty
1826 Glendale Ave Philadelphia, PA 19111
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Liz19720
July 28, 2010
Vanity mirror assemble
I ordered a bed, sofa, dining table and vanity mirror on may 21, 2010. They delivered the bed, dining table/chairs and vanity mirror.on the 3rd of june. They assembled the bed but not the vanity mirror because they told us that they don't have the screws for it. They will just come back when they have the screws. At that time they didn't delivered the sofa because it was a back-order. The following day as we sat on the chair, it was broken. We called the customer service and told them about the vanity mirror and the chair. Nothing happened. I waited for three weeks, until I decided to go back to the store. They told me that they will call me when they have the screws for the mirror. They delivered the sofa on the 28th of june but did nothing on the vanity mirror when all it need was screws. They have a display of that vanity
mirror when I went there. I even asked if I could just have that and they told me no because it was a display. I have a vanity where the mirror was just laying on the floor and a broken chair which by the way, they told me it was a back order. I waited again and it's almost two months so I went back to the store again. I told them I'm just gonna exchange my dining table which they did but still no screws for my vanity mirror. I just told them is it so complicated to go to Home depot or Lowes for that screws. It was so frustrating the way they handle their customers. They should replace their customer service people for they cannot relay messages. I was so disappointed the way they handle the situation.
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couchless in PA
July 2, 2010
bad qaulity
Purchased a couch from them in Jan-March or 2009. Reason being between JAN - MARCH, didn't have the couch in stock finally delivered then it was defective, got another missing legs/ got another missing legs and sagging, sent a guy out and installed legs "NOTE the repair guy was very good", but you can only do so much when fixing junk. When they opened the cover underneath It was very clear that the furniture is garbage, it seems to be made of old pallet wood- the type of wood that they use to deliver products on. They repaired it and I thought it be okay, but after months the couch really sagged, I called and they would not do anything for it, I was offered a refund but I wanted it fixed and thought I'd still give them the benefit. After the repair it last for a a few months and started sinking/sagging again. I called and was informed they offered me a refund before MINUS DELIVERY CHARGES and I thought that was crazy, I should lose any money because they sell low quality furniture, NOTE : had taken a few hours of work 2 x's to pick -up the original purchase. Now 1 year later the legs fell of when trying to move it to clean. I offered the couch for sale, for less than 1/2 of what I paid just to get rid of it, to no avail 7 people that came to look at it thought it looked great but was horrible to sit on, I finally offered it to a friend to use in their rec room w/ their kids- they didn't even want it because of how bad it sags.
The bottom line, I will never buy another product from American Signature Furniture again, nor the co who's name is on it Rooms Today. Actually the people that came to look at it when offered for sale realized the poor quality of the furniture and realized they wouldn't even waste their time shopping there.
The main problem is, when I 1st went to purchase the couch- they wouldn't sell the one off the floor, and they kept getting replacements in for instead of the floor model ?? makes me wonder if it was a bait and switch from the beginning. And after seeing the construction of old pallet wood used to make them !
I've realized NEVER AGAIN as well as anyone I know will we shop at American Signature or rooms to go stores. Pay a little more from a Real Furniture Store...
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