We were moving and needed a sofa and love seat. When we first inquired, we were told that delivery takes between 3 and 4 days, so we decided to make the actual purchase closer to the date of our move. When we made the actual purchase, they were suddenly "very busy" and the delivery date changed to 11 days after our purchase. Two days before the scheduled delivery we received a call informing us that the sofa would be delivered, but the love seat was no longer available, even though, at the time of purchase, there were supposedly 55 of these sets at the distribution center. The customer service rep didn't seem to know why the love seat was no longer available; "Perhaps the manufacturer discontinued it. Would you like to make another selection?" "NO WAY!!! Just refund my money IMMEDIATELY!!!" After reading these posts about the quality of the product, I am actually happy that they made such a mess of things.

I reached purchased a leather sofa from American Signature Furniture at 2540 Cumberland Blvd in Smyrna, GA. The sales lady talked me into buying the leather warranty on the sofa for nearly $300. She told me that the warranty covers 'everything' as long as we tell them what ever happen to the leather was an accident.


Recently, I discovered a few very deep scratches on the leather and called American Signature Furniture about the scratches. I was promptly told that the warranty does not cover scratches. I then talked to the warranty company and they told me the same thing. They did tell me that it covered tears but since I already told them it was a scratch they would not cover. I then asked if I took a knife and made a tear in the sofa before I called about the scratch would it be covered. They told me it would.

I have had the most difficult time with this issue. I have to call repeatedly before anyone will return my calls at American Signature Furniture. They are very rude when I try to discuss the issue.

I would not recommend American Signature Furniture to even my worst enemy! With the service I have received over this issue I will never be a customer of American Signature Furniture again!

Add me to the list of " I should of read reviews b4 i purchased!!" American Signature is the worst junk i have ever seen! YOU DON"T GET WHAT YOU PAY FOR !! I purchased a living set, entertainment center & two chairs. 2 of the 5 piece sectional set came ripped and torn, entertain was defective from manufacture. I have sat on the couch 2 days ( meaning relaxing at night to watch the news or sports - 2 hrs at most & under 180 lbs) the cushion is already deformed. If this is 2 days, what will it look like afta 2 yrs?? Called cust service, manager could care less. Scheduled another delivery & a tech to fix. New pieces also deformed, threads coming out, substitute leather totally scratched. Delivery drivers could not get outta my house fast enough!! I wanted them to take back and they told me to call the store. Obviously, words they had heard over & over. Tech never showed.
I did not expect a $10, 000 sectional for $2, 000, but did expect a little better that RIPPED cardboard, white suffing & air.
SUMMARY: worst made junk ! not worth any $$$. STAY AWAY !!!

First of all, I would like to say that American Signature Furniture has (ALWAYS COME HIGHLY RECOMMENDED) FOR THE QUALITY AND STYLE OF THE furniture.

My husband and I purchased a living room sofa/recliner/SOFA BED WITH WARRANTY from
your North East Philadelphia store on October 13, 2008, NOT EVEN A YEAR AGO.
The recliner portion of the SOFA gets stuck and just recently the handle to release the
recliner came out in my hand.

I have called your North East store on (THE FOLLOWING DATES: ESTIMATES
MAY 2009
JUNE 2009
JUNE 2009
JULY 2009
JULY 2009
AUGUST 2009
AUGUST 2009
SEPT 2009
SEPT 2009
) .

I have
been placed on hold for lengthy amounts of time just to be told that
the manager is busy and THAT I WOULD RECEIVE A RETURN CALL THAT NEVER TOOK PLACE. IN FACT, I’ve even been hung up on (they claimed it was an accident). All awhile I MAINTAINED PROFESSIONALISM WITH all of the staff that I came in contact with. When I finally spoke with a manager, it took them 2 weeks to send out an appraiser.

The appraiser took pictures of the furniture and stated that the damage
is covered by our warranty and that the store will contact us on the
following Monday to set up a time for the repair man to come out to fix
the recliner. AFTER RECEIVING NO CALL ON MONDAY, I called them on Tuesday and they stated that the pictures had not YET BEEN developed.

This sequence of events went on for two months. The appraiser came out
twice, told us the same story. Now, within those two months we had
purchased dinette set but decided not to keep this
set because of the service we were receiving. On Sept 14, 2009 I
called the store and spoke to a manager at that time. He reassured me
that he would get this matter resolved and he apologized for all the
inconvenience YET NOTHING CHANGED.

WE ARE EXTREMELY FRUSTRATED. YOUR REPRESENTATIVES ARE NOT CONSISTENT WITH ADHERENCE TO WARRANTY COVERAGE GUIDELINES MUCH LESS STANDARD CUSTOMER SERVICE LEVELS. YOUR COMPANY IS NOT STANDING BY ITS PRODUCT WHICH SHOULD HAVE A LONGER LIFE EXPECTANCY THAN 12 MONTHS.
AS A HARD WORKING CONTRIBUTOR TO SOCIETY AND A ONCE LOYAL CUSTOMER, I EXPECT AND DESERVE MUCH BETTER SERVICE THAN YOUR ORGANIZATION HAS PROVIDED.

Thank you Mr. and Mrs. Lyons

CC:

PA STATES ATTORNEY GENERAL OFFICE
BETTER BUSINESS BUREAU
CONSUMER REPORTER FOX FIVE NEWS

We purchased our sofa set about a year ago and have had problems from day one. We paid to have to stain guard on it since we have a small child. What they show you instore doesnt reflect what you get. So I complained and said I wanted our money back but after talking to 5 different people they said they would send someone to come look at it. When he came out he just cleaned it, he was here for maybe 10 mins. So now a today a little over a year later, I have $1, 400.00 dollars worth of crap. Both the recliners are broken and the ottoman the stitching is coming out and when I called to get my recliners fixed they said that it only had a year warranty not a life time which we were told. Apparently it is not a signature collection piece but when you go in they say all there pieces are signature collection pieces.