We searched and searched for a perfect couch and THOUGHT we found it at American Signature. We put a deposit down for a future move date of 2 months; we should have known right there. When we went to confirm our new address and move date the week prior, they told us they never secured the move date as the couch wasn't paid in full. Being a young couple and this our first "real" furniture purchase, we weren't aware of the need to pay in full to secure a delivery date - and no one in sales nor the back care group that entered our order informed us. Still wanting that couch, we went ahead and secured the delivery date by paying in-full and had to wait a week in our new place with no couch.

A slight inconvenience but not the biggest deal... until the delivery came and it was the WRONG couch. No one knows how this was ordered or why it came to us that way. I'm not even talking the wrong color - I mean the ENTIRE wrong COUCH. We went straight up to the store in Altamonte Springs to talk with them about the misdelivery. They offered the consession that they would work with us by taking the delivery fee off entirely, which we thought would be an okay way to make it up to us (mind you, the 'right' couch couldn't be delivered for yet another week... that's now two weeks with no couch). My boyfriend mentioned how they had trouble getting the 'wrong' couch up our stairs and so perhaps it would be best that we actually found a different one (as the 'right' couch was bigger yet). The salesperson (Jason Grant) took us to a few couches he personally would suggest - we spent about an hour debating over two... and then announced our conclusion.

Great! He walked us up to the customer care counter and when my boyfriend brought up the delivery fee being taken off - the salesman retracted his offer by saying "well, sir, you and I just agreed that the other couch wouldn't have fit anyway". In short, they were taking back their consession because we decided to purchase a different couch. We tried to explain that we aren't absolutely sure and neither are they - but that we thought we'd play it safe and order one we KNOW wouuld fit so that we wouldn't have to extend yet a THIRD week without a couch. That plus, their careless delivery failure was still a mistake on their part, not ours. With the receipts in-hand back at the customer care/cashier place, he pulled up our previous order to change things around (as we still debated this delivery fee). He noted that the 'wrong' couch produced an invoice of almost $500 difference than the original 'right' couch, didn't we notice that when we went to pay? Because we should have had alarms raised at that point (we didn't keep the original order with us the day we went in to pay, it was 3 months earlier, we bought other merchandise over time, and we didn't remember the exact sticker amount with the fabric care, delivery, taxes, etc included - so NO, we didn't notice). This was yet another attempt to put the blame for this on us, which wasn't settling well. As we tried to figure out how much the deposit was, how much the difference was, how much we had as a credit to apply to the new purchase - between 3 of us, we couldn't make up or down of the invoices to come to an agreement for what we have already paid. To us, it was simple - a deposit, and a balance. To them by their system, we were $239 off and owed them more. I found the mistake - we were actually charged the delivery fee twice, it carried from one transaction to another and was charged again - but the salesperson didn't agree.

My boyfried asked for them to simply refund us the cash we paid previously, and suggested that we just start over. Come to find out... they can't refund us CASH (even though we paid CASH for the balance) and they won't refund it to the card we originally used to pay for the deposit. They have to send it up to CORPORATE and we can pick up our CHECK in 8 days.

ARE YOU KIDDING ME?! At this point, we can't even take the money to purchase another couch somewhere else if we wanted to, they had us handcuffed to their store! I just couldn't believe they wouldn't give us our money back - the care woman stated that it tells us on the back of our receipt that they won't refund more than $250 to a credit card and that's their policy. Unbelieveable.

We were so infuriated we decided that we'd take our business elsewhere regardless of having to sit on the floor for another week or more. There's no way we will be customers of American Signature again, horrible sales, horrible service, horrible record keeping, horrible policies.

I have to prefice this with the fact that we are in our 50's and have no children and the furniture we have we are very gentle with and take very, very good care of...with that in mind...We shopped and shopped for furniture for two months and decided on quite a few pieces at American Signature in Plymouth Meeting, Pa. We had chosen a sofa, a chaise lounge, a living room chair and an ottoman which were very attractive on the showroom floor. We made the purchase and then the problems began and have been on-going for three months! First, we were told they could only deliver the sofa and the other pieces were on back order - ready in two weeks - yet we were being billed from day one. When the chaise arrived we tried sitting in it for a day or two and it seemed the back had no support. We called and they sent out a "furniture technician" who found that the piece had probably been dropped because the back support was cracked in half. We returned that for a credit, yet still charged the delivery fee for it. Next, the chair we ordered ended up being a floor model that had scratches and dirt marks all over it, returned that, but still they charged the delivery fee. Next, the top of the ottoman's upholstery started to come loose from the piece and now the sofa arms are creaking and every time you move or sit on the sofa it cracks and cracks. I just called again and the "furniture technician" is coming out in a week. This is absolutely ridiculous! Why should anyone be paying over $1500 for furniture and every piece that is delivered is damaged or defective and needs repair. This is worse than used furniture! It is absolute junk! I would not suggest anyone ever buy anything from American Signature - it is really made of crap pieces of wood and materials that are just nothing but junk. They seem to make the money in their delivery fees! Ridiculous!

as of february 25, 2010 i ordered a 3 piece set of furniture and was told by ayoung girl that i could order this set and it could be in as of april 30, 2010 and i called on april 28th and was told that the chair of the set was not even obtainable anymore and the other two pieces would no even be in until the 21st may and that was not a 100 % thing and come to find out i was not the first person that it had happened to. so i waited two in a half months for absolutele nothing and was never informed of anything had to call and find out on my own so i have to say that i was unbelievably heart broken because this is my first placeand my first set of furniture that i fell in love with and everyone knows how it fells to fall in love with something and not b able to abtain. so all and all i have to say that i was very dissatisfied. so be aware of what you are ordering and make sure they will have it or actually order it.

Purchased livingroom set 13 months ago for approiximately 2, 800. Recliner no longer reclines, I have to pull it out from the bottom, and large sofa began to sink in the middle. When purchased the furntiure was under the assumption that I purchased the extended warranty, however, was put in to the system wrong and told i have extended fabrick warranty. What good is the fabric if the structure is made of poor quality. DO NOT BUY FROM AMERICAN SIGNATURE

I stepped into the America Signature shop near Lansdale PA. I finalized a sofa and asked the Sales Representative that if that can be shipped. He told Yes. Then we bought other furnitures too.
At the time of billing the gentleman representative(he does not deserve to be listed as gentlemen) told me that my address is 23 miles from the shop and he can not ship it.(He wasted my 3 hours).

Product Complaint:
Finally we bought another Kaitlin Torquoise Sofa. They exchanged the sofa twice still they supplied a very rubbish set(firts set that reached me was torn at base, Second replacement had a big dirty spot and the third one is even worse). The seats of the sofa are down from all sides now. The back Support is also lost it shape.The sofa i bough is not even $50 woth.

Service:
I opened a servce request in April and they called me in June to take a look. They were wasting my time so that I get frustrated and stop following them.

In August one of the Person from the shop came and said I need to flip my seats to keep them in Shape(ha ha ha).

What a rubbish idea to protect your product.

American Signature CArd:

Never open a card with these people. After getting frstrated with the services I filed a dispute with American Signature card. They did no enquiry and declared the case to be closed. They did not even informed me of the status. They lied of sending communication at my home. The bills they sent reached correctly at my address but the dispute status never reached me.

SO do ead this review before you visit their showroom.

I strogly refuse this company for purchase of furnitures.

They sell crap furniture and Salesmen are also pathetic (at least my experience with sales men is pathetic. The guy wasted 5 hours of mine).


Thanks