Ever heard of "Bait and Switch"? My wife and I purchased a queen set-Miracle Foam Ultra 2 mattress and boxspring $1, 099.99 the bed arrived movers set up for us and we tipped them when they left, of course what is the first thing a person does? They lay on the bed, "ought oh wrong bed" my wife says. We got on the phone, Manager told me the bed we purchase is on its way to North Port, and we have the least expensive bed $498.00 we should be getting the bed we bought later on, he was really sorry for the mix up.. long story short, he later told us we have the bed we purchased, and hung up on us. Folks I looked at the tag on the bed when the drivers left look before they leave to make sure you get what you bought, I'm going to the store today to hopefully get this resolved. 6/21/2009

I started to assemble a "Kitchen Butler" by American Signature and wouldn't you know - first thing, the steel fastener in step one broke as though it were powder...So, I thought - well maybe I don't know my own strength - I got on the phone - ordered another part - and decided to keep going - I got another fastener (H8 in the package) and what-do-you-know???? Same thing happened, and believe me - I was being gentle. Problem is - this "USA Designed" elegant piece of crap is nothing but a Chinese piece of junk just like most of the stuff that comes out of China! When are we going to wisen up and quit buying cheap crap from a communist country that underpays most of its society? Never will I do business with this company again!!!

The complaint I have is not about the furniture at all. My complaint is about the delivery services of this company. I asked the salesman if there were any boundaries mileage wise about delivery---obviously the response was no. Then he told me that my order would be filled out of a different store because they don't deliver that far away(45 miles). After being called less than 24 hours away from my delivery and saying that it would be between 1-4PM. When I called to ask if there was anyway it could be moved up due to wrong info given to me at the purchasing store, the manager talked to the driver and after quite a while of talking back and forth, he called and said that since they would be passing near where I live, they could deliver earlier than scheduled. Well, today the delivery driver forgot! If you can't pick up your order, do not get delivery service from this company!!!

Back in late Feb or early March of this year I purchased some furniture from American Signature. When I made the purchase, I gave them all of my correct info, including my address and soc sec #. I opted for the 0% for 1 year, then decided to be more realistic and change it to the 9.99% apy for 5 years. They couldn't even pull up my account because they had it under the wrong social! I changed it before the furniture was even delivered, which was very quickly. My furniture arrived right on time, no complaints. And it was beautiful. When I made the purchase, they could not quote me an exact amount of what my payments would be, but assured me I'd recieve a bill soon.
A little over a month went by and I hadn't received a bill yet, so I called the store. The had sent it to the address on my driver's license (not the address the furniture was delivered to or the one that I'd put as the billing address on the application). Except the address on my driver's license is my parents' house & they never recieved a bill either. They said they would update the info and send a new bill out. A couple weeks later, still no bill. Overall I called 4 times and visited the store twice before I got anything from them, each time I was assured I'd receive a bill soon. And they couldn't access the acct because they never put it under the right social! So I couldn't make a pmt at all either.
On Father's Day I get a phone call saying my payment was due on the 6th, and if I didn't make a payment immediately I'd be charged a late payment fee. I informed him I'd done my part and never received a bill. When I got my bill I'd make a payment. Okay, we'll make a note in the acct.
The next day, I get 2 phone calls from a number I don't recognize while I'm working before within 5 minutes of each other. The third time, I'm finally able to answer and it's another person from the finance company threatneing me with a late fee if I don't pay today. 15 minutes later he also agrees to put a note in the account ( I wasn't very nice this time).
Almost immediately I call the store & get the phone # for the finance company to complain. Except I can't even get a person on the phone because the automated system requires an account # before it will do anthing! I haven't gotten a bill, so no account #!
So I call back to the store & tell the lady in charge of finance in the store what's going on, how I'm receiving harassing phone calls (I work in collections, I know 3 calls in 15 minutes is illegal!) and I only want to deal with her.
Now it's October, they only last month got the account under my social and I'm now receiving bills. But once they put the acct in my social, now my interest jumps to 24.99%, except my account was supposed to be in good standing the whole time! And it's "time consuming" to get the info as to why my interest rate more than doubled. I'm about ready to tell them to come pick up my living room set, give me my $$ back, and forget the whole thing!
I could have very easily not done anything, and it never would have hit my credit. But I tried to be honest & make everything correct. Now I'm the one getting screwed!

I purchased a dinning room set on March 2, 2008. It came in damaged. Every piece of furniture was damaged. The chairs, table, the glass on the hutch was snatched, the glass shelves to the hutch were all broken and there were missing clips to hold the shelves in place. After 4 phones they scheduled a service guy to come out two weeks. He fixed the chairs but said everything else had to go back to the shop. After many calls back and forth and many appointments(in 2 wk period);they were out here three times to exchange the damaged furniture and every time the furniture was damaged again!and again! No missing shelves or clips were brought. I decided that I wanted this furniture replaced because of all the damaged. I finally had enough and told them that I wanted the furniture pick-up. This is unacceptable to any customer. After all it supposed be new furniture and I paid top dollar for it.(cash) I took off 4 days from work to be home and I'm the one who was always calling them. Well between March and April, the problem is still not solved. I want my money back as soon as possible. Today is May 2nd and they are schedule to come and pick it up everything between 9:00-12:00. It is 11:45 and they still are not here. I guess I have to call again. Their customer service department is terrible!They schedule you and don't show up or show up with damaged furniture, missing pieces. I would never recommend this company to anyone.