I bought a 1200.00 bedroom set 16 months ago. The solid word frame had a defect in it. The side rail split and the right side of the bed collapsed knocking me to the floor. I called about the set, since the salesman told me it had a lifetime warranty..."furniture to last a lifetime"...or so their brochure says...hahaha. I was treated horribly. A young lady named Nicky at customer service was so incredibly rude to me. It took several phone calls, especially since they are famous for saying, we will call u right back and never call back, two store visits, a half day loss of wages to wait for a service tech who forgot to show up on time, to finally tell me the rail was broken(like I didnt know that) but he could glue it even though it wouldn't stay. The same customer service rep finally informed me that I had no warranty but as a courtesy, I could buy a new rail for 40.00 and it would be delivered. I asked to pick it up because I couldnt take more time off. She told me it was impossible that I would have to wait for delivery from them. Ridiculous...I have never been treated so poorly. They have no integrity...I cannot believe they have stayed in business this long.