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Elizabeth Young
March 27, 2011
Their failure to process my payment
For 3 and 1/2 years I have paid my car payment a week to two weeks early. In July 2009, Suzuki changed their bookkeeping system, and changed my account number. Unfortunately, I had already sent out the check before they sent the letter informing me of the change of account numbers. They have my check somewhere, but havn't applied it to my account. I've made 7 phone calls regarding this situation, and never get to talk to the same person twice.The customer service department never let the collections department know what is going on. As a result, I have received dunning letters both at home and at work. I would send another check to the new account number, but as inept as they are, they would eventually cash them both when the lost one is found. Then I would be out an extra $300. They are very unprofessional and confused.
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Felicia
March 12, 2011
Harassing me, my family members, and friends out of state
My fiance bought my an '07 suzuki forenza new. We fell behind when I started into nursing school because i was not able to work and of course, they call to find out when they will get the money. The loan is in his name, but i told them to contact me ONLY because i pay the bills and handle the money. We would give them a date when we "thought" we could pay them. If we could not make it, we would tell them. Then we would ask for help, defer pymt, change pymt date, refinance, etc. They refused all. Recently, they have started calling my father, mother, brother, aunt in NY (we live in charleston, sc), best friend in NY who i grew up wth and havent talked to in over a year, my fiance's uncle who lives up the road from us, and our neighbor who lives across the street...on top of that, they call his work (fire dept) WE DID NOT PROVIDE ANY OF THESE PEOPLE'S NAMES OR NUMBERS AS REFERENCES and on top of that they are calling people who are mostly related to me, and ppl with even different last names. How do they even know I know these people? We told them to stop calling SEVERAL TIMES, told them we sent them a certified letter and told them to quit harassing our family and friends...their response "well obviously it got your attention to call us, etc...we will do whatever it takes to get the money" etc...we were not even 2 months behind yet, and either way, is that NOT illegal??? My dad told me the lady told him how much we owed, how many days late, etc...and when i confronted the lady she said she did not give any personal info...BS!!! I am SICK of these people and am ready to get an attorney.
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