I handed in my CK watch for the glass face to be repaired and had to wait 15min for the info to be processed. I then left with confirmation that my watch will be sent off to JHB and I will receive a quote within 12 weeks. Obviously there seems to be a substantial difference in time from the normal worl and American Swiss. They quoted me an estimated amount of R4500.00 to have the glass face repaired. I had the watched priced and a new one, yes a NEW ONE will cost me approxamately the same amount. I have enquired on five different occasions when my watch would be returned to me and ironically I have been informed that someone would contact me - I am still waiting! I went to enquire in store on the 13th of March 2010 and was informed that there was no record of my watch. The lady who assisted me said that the only watch they had, had been there since 2009. Lo and behold, when the package was opened on my requests, it matched my description to a T. The service assistant informed me that I could not have the watch. I politely asked for her to inform a manager of the situation and to please call me within 2 hours - STILL NO CALL. lawyer has been called as I expect no feedback from AS.

I bought a 9ct Twinsets wedding ring for my wife on the 27th Aug 2008 for the price of R3750 cash. It was about 5min before closing time so we as well as the sales lady of the shop was in a hurry. My wife just fitted the ring in the shop and placed it bach in its holder and we went home. She only took it out the next day to show it to her friend and that was the time when she saw that one band was missing as well as a diamond stone on one of the bands. She didn't wanted to wear them until the Sunday of the 7th Sep when they would have been blessed by our Pastor.When I went back to the shop the 29th of Aug, the sales lady phoned the regional manager a guy by the name of David who wasn't very helpfull at all. I decided to phone his boss, a lady by the name of Nicole who also wasn't very helpfull. She promissed to get back to me on the 1st of Sep 08, but she never did. When I phoned her the 2nd Sep 08, she said that I had to wait because she was still trying to sort someting out for me. All I want at this stage is my money back so that I can go to another dealer, because I feel that I wasn't treated as a customer. That is a lot of money for somebody like myself that is unemployed.