American TV & Appliance

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Category: Electronics

Contact Information
Appleton, Washington, United States

American TV & Appliance Reviews

Mysteryshopper1 February 3, 2010

Lies, Lousy Customer Service, Warranty Problems

STAY AWAY from American TV & Appliance! I am not simply saying this because I had a horrible experience, but they turned tail and ran when time came to honor my WARRANTY!

I'm not even going to waste much breath here, but we purchased furniture with them with an extended 5 year warranty. When their Warranty Company went under (from what American claimed), they chose not to honor anything further. My furniture was only 6 months old before I started having problems.

I contacted the Warranty Company (Guardsman) and was told that it was actually American who cancelled the contract with them. In fact, Guardsman offered to continue covering American Customer warranties until they expired but American refused! Can you believe that! Straight from the 'horse's mouth'!

All in all - cheap furniture, lousy customer service, and poor management make this an incredibly lousy furniture company!

Jeff December 9, 2008

Poor service

It took a week for service to look at my dishwasher. The service man ordered a part from Asko. One week later he came to install the part only to find out he did not have the correct part. I asked to have the part expedited and was told "we can't do that, we need to go through normal channels", He said parts would take 5 days. We had to call and pleed to get another appointment set up. 8 working days later the service person did not show up as scheduled and no message was left informing us of this. When we called, customer service was rude and short with us. We were told that the part did not come in and it would be another week. Again the part could not be expedited. American must be too busy to provide good customer service when they drop the ball. I will not visit their store again or call them for service.