I ordered a three piece leather sectional in November 2009 and paid 30% deposit. The furniture was delivered in January and all three pieces were damaged. When I reported the damage I was told that repairs would be attempted and the furniture would net be replaced.

> Day 1 taken away from work - delivery of damaged items.

> Day 2 taken away from work - technician evaluating damage

> Day 3 taken away from work - repair of one piece

> Day 4 taken away from work - removal of piece to service center

> Day 5 taken away from work - return of piece removed and final repairs

When the repairs were made and the removed piece was returned, it contained new damage. The customer service person that I have been exchanging emails with has been defensive of his companies handling of this issue and apologies have been around my frustrations and not their poor service.

It took a week to get the service person to look at our Asko dishwasher. He ordered a part and said he would be back in a week. One week later he came with the wrong part. (Asko's Fault) I asked if the part could be expedited and he said "no, we need to go through our normal channels". I asked how long it would take and he said 5 days. An appointment was set up for 8 days later after we had to call and pleed for it. 8 days later no service man shows up at the appointment time. No message was left to inform us. We called American and felt that customer service was rude an short. They claimed the part had not arrived, said it would be here in another week. Again it could not be expedited they claimed. In my business we go out of our way to correct our errors so as to keep all customers happpy. It appears Ammerican must have to many enough business from existing customer base that they don't need new ones.

I had a complaint to BBB they won't handle because they no longer handle =

these types of consumer complaints, who can I complain to that the =

business will see and respond perhaps??????? below is my complaint



We Purchased 2 theatre seats on a special no interest loan on 6/10/2006 =

sale Num: 06106225344 they did it in 2 Receipts the second one being =

06106225353. Sales Rep Jerry Cowlling. They did the paper work and =

figured up the payments per month for the free interest loan we did it =

step by step as they asked and led us to belief no interest period. Then =

they started adding some interest we called the store 3- 4 times they =

said it was wrong they'd correct it and refund. Well it didn't stop and =

of those times and continued then last time I called it took forever =

they couldn't figure it out gave me another # to call still =

nothing!!! Then the bill they sent on Oct said " If we receive your =

balance of $287.36 before 01/01/2008 you will avoid finance charges on =

credit plan 790-00001.



My wife sent $143. which is about =BD the amount on first of Nov =

planning on sending the remainder first of Dec. but received another =

notice at end of Nov saying balance of $187.36 before 01/01/2008 you =

will avoid finance charges on credit plan 790-00001. Wouldn't you think =

that would read $143.36 since $143. was already paid and we had until =

01/01/2008 to pay the first amount?????

I'm just going to pay off the whole amount in disgust, but if I don't =

receive a refund of Interest I've paid and a apology for all the time =

trying to call and straighten it out to no avail, and promises of it'll =

be refunded to it's taken care of and I don't understand it, I think if =

it's interest free and advertised it should be interest free> If this =

isn't taken care of I Guarantee I'll never do business with American =

again, or any of my family or friends, along with the thousands I chat =

with online that will hear about it and asked not to do business also. =