Having spent over the normal market price on laser services with American Laser; sold under false pretenses that my local centre will not be closing down and the services will be available to me for up to 2 years until the desired outcome is achieved, i felt OK that paying more for a service i can locally obtain cheaper was ok in this situation as i was safe and secure that this operation was legit. Some weeks later after my 1st treatment i received a generic email blast to tell me my location was closing and my closest location would now be Santa Monica which living in East LA, this is unacceptable. Not only is this a huge inconvenience, my work schedule will not permit me to drive a round trip of over an hour just to accommodate a 10 minute appointment. This is short sighted and simply unacceptable after falsely stating otherwise. Having subsequently complained about this I was told i could have a 50% refund to which i declined as this was unacceptable, paying over $400 on a few treatments which had made no difference when i could have spent that on the full package locally in another salon but i went with ALC as they promised complete satisfaction and accessibility with lots of locations available to me for my convenience. I'm left high and dry and the sales rep made of with her commission, this makes me very angry and foolish that i believed in such lies. This complaint was issued months ago, i have made 7 calls to continue the conversation and im over 5 months without treatment and no resolution and no matter how many customer service reps i call, they tell me a regional manage will call me back to discuss but no one EVER does! What can i do? They lied and are not servicing this complaint and have made away with almost $1, 000! This is daylight robbery at its finest! This would never happen in the UK. They are frauds and have left me utterly frustrated and anxious month after month. I have never experienced such bad service and shady business MO. I am next looking into taking legal action but would rather they pick up the phone and CALL EM BACK to resolve!!! Utterly shameful.