I went to the MCDONOUGH, Ga. location on 4/14/11 and the staff was very unprofessional. I wanted to change my eyes glass order. The staff became upset and now everybody customer in their knew why I was their. One customer joined in on the discussion. I asked do you have a Hippa policy in placed and they stated yes but it was obvious it was not being followed. Staff shouted my refund amount across the room for another worker on another computer to do the credit. Long as I was purchasing their was not a problem but change your mind their is drama. I was thinking surely I am not he first person to change my order. I called on 4/28/11 to inquire about the status of my eyeglasses. The worker stated they were completed on 4/25/11 and they are being shipped from the lab. I asked were are the labs she stated they have two labs in foreign countries. When I see the company name you think American made. I will never return to this store to unknowingly support foreign companies. We desperately need the jobs in the U.S. I am sure we have the knowledge and capability to cut some plastic to put in lens.

First-time at America's Best location in Schaumburg, IL and was I in for a suprise from the front desk to the exam chair! It was such a bad experience that brought tears to my eyes. The worst part was seeing the optometrist (David S.) who was rude. He made inappropriate verbal remarks regarding clients who come only to get "freebies" or for the sake of getting new eyeglasses even though in his opinion are not needed. He assumed the wrong things about me/my visit and was condescending. I wish that no customer gets this kind of treatment for a simple eye exam.

America's Best is the worst. The customer service at the 87th Street location in Chicago, Il is by far the worst ever. The doctors do not know what their doing. They do not listen to the customer and then there is the scam of signing documents without being told that there is a fee attached even when being in their so called membership plan. They do not call you when your paid products are in the store. The service ***. They all need to be replaced. I am done with them and I advise everyone I to be done.

I and my husband went to the Rock Hill, SC store. We had drove all the way from Statesville, NC to Rock Hill, SC. I checked in @ service desk and the receptionist gave me a mean, jealous look. So I sat and waited (checking to ensure they had not forgot about me at the desk). In the end I waited all day and Never got to see the doctor. Mind you, I've been a patient there before but that didn't matter. The location is too busy to care how long you wait or how far you've driven!