My wife and I planned to stay at the AmericInn in Hartford, Wisconsin, while attending the 105th Harley-Davidson Anniversary 40 miles away in Milwaukee. We had to reserve our stay months in advance and AmericInn charged our credit card immediately for the entire stay of a mandatory five nights at over 150% of their usual prices. While traveling enroute to their location we had a motorcycle/car collision and were unable to continue on.

We phoned them from the emergency room by 3:00 that afternoon to give them notice that neither we nor our vehicle were roadworthy and would need to find transportation to return home. Even though others in our party gave the office advance information of our situation and were there when the desk turned away guests due to no vacancy, we only received a refund of a single night while they pocketed over $600. We heard from the other members, that made this trip, that their accomodations we OK, and the only thing they disliked was how we were treated. We even tried to get their corporate offices and staff of the Innpressive Club to mediate in our behalf, but absolutely no assistance was given. We were amazed that the corporate offices said that they could not intercede because each AmericInn is independently owned so they have no control. Needless to say, they can keep their Innpressive Club and we will never again give them an opportunity to treat us so badly.