Been a customer since september 09. Was supposed to get an introductory fill up rate of 1.89 a gallon for being a new customer. When we received the bill it was for the full amount!!! Called stroudsburg location and asked for a new invoice for the 1.89 amount that i was supposed to been given. Was told a new invoice would be mailed to us! after 3 weeks of nothing in the mail, i called and was told that they do NOT resend invoices! After all was said and done i DID get the rate reduced but not without a hassle.
Called on january 7th for a fill up. tank was at 30% when i called. A WEEK later they finally came to fill on 1-14-09. Tank was then at 20%. The bill was expected to be a lot. We counted on this and paid it. 2 weeks later they came AGAIN and topped it of on jan 28th!!! This delivery was NEVER authorized by me and was not expected!!! Now we have another bill and did not have money to pay for it at the moment!!! I never agreed for automatic delivery!!! But when i called the stroudsburg location, they told me i WAS signed up for it and that she was SUPRISED the they came to fill it since we were not even below 60% volume!!! She then proceeded to tell my wife that she had no record of me even calling to ask for a fill up in early january!!! I would NOT recommend amerigas to anyone!!! We will be looking into removing the tank and canceling the service!!! Not happy at all with service and getting made out to look and feel like an idiot!!!