I had an inquiry about a bill I had received from Amerigas. The amount is for $135.60. Earlier, I had received a bill for a tank rental. Usually I call the store and schedule a fill up and they remove the tank rental. The lady said she would take care of it and schedule a fill up within the next few days. That is indeed what happened. I received a bill for the gas and went by the store on 12/29/2010 to make the payment. I paid with a check (#5866). This check has not cleared my account and I wanted to know why since I dropped it off personally at the local store. I thought everything was square with us until I received this other bill in the mail for $135.60. I went by the store today (Garner, NC) during my lunch hour to inquire about the bill.

I cannot explain how rudely I was treated. You can certainly take loyal and dedicated local employees off the list of "unique benefits" that Amerigas claims to offer. I got out of my vehicle and went to the door at 12:40 and discovered the door was locked. There was a sign posted displaying business hours were from 8:00am to 5:00pm. Under that was posted closed. Also, posted beside that was a piece of green construction paper saying closed for lunch from 12:00-1:00. I looked in the window and saw a woman sitting at the counter. I tapped on the glass door, and she made hand motions to me with a "1" as if to say we are closed and I'm not opening up the door or accepting customers. I went back to my truck, drove down the street and stopped at a local restaurant for some lunch. I thought I would get a quick bite and then go back. I arrived back at the store at 1:20. Again, I got out of the truck and went to the door. It is still locked and showing closed on the little sign. The same woman and two others are in the store. Again, I tapped on the window. This time she wheeled around and made annoyed hand gestures again to me with a total disgusted look as if to say I have told you once that we are closed and you need to get out of here until I am ready to open this door back up. I pointed to my watch and the green sign as if to say it is past 1:00. She then pointed above the door to another little paper clock with movable hands that looked like it was pointing to 1:30. She turned away to talk to the other women and then would not even acknowledge my presence. I have never been treated so rudely. I don't know what kind of business is being run here, but every business that I have ever been associated with have their employees take staggered lunches and the business is covered for customer service during the whole day's operation. There is no call for this.

After this, I dialed your customer service number and made a complaint. The person taking my call stated they would forward my complaint to the manager and I asked that he call me. I left my cell number (919)616-1857. I would like for someone to call me so that my bill can be settled. I feel I have made a good faith attempt to handle this. I certainly do not expect to have to endure this type of poor customer service from any other Amerigas employees.

Today is January, 21, 2011. This episode occurred on January 10, 2011. My check for the gas I purchased has finally cleared my checking account on January 12, 2011 in which I paid in person on December 29, 2010. At this point, no one from management has even bothered to call me about this or clear my account.

I call company and always busy or when answered goes directly to hold with music and no one picks up. Then flinch time it goes to national emergency line. I live in Hendersonville, NC and last year even though on continuous refill, ran out of propane. For WEEKS! I live on mountain and when snow, you think they would come in December. Same thing this year and I never get a hold of anyone at local office. Looks like space heaters it is and hope electricity does not go our They for sure can't make it up with all this snow now. Continuous refill is a joke in Amerigas jargon...my neighbors that have different companies all have propane refill and are all nice and warm. Blossman, Energy United...seemed to be able to take care of their customers up here before snow comes or on clear days, Amerigas can't do the job they are paid for and should be ashamed. Switch unhappy customers for free cause out of 9 years, there is almost problems every year and these past two have been the very worst.

With a prepaid account, AmeriGas did not fill our tank. This started on 1/10/11. Was told by one lady that we should pay a plumber to drain our radiant heating system so it would not freeze. Gar was delivered that night at 11:30. The driver was very nice and made sure our industrial boiler was working. Contacted the local office, left messages for the manager to call me back. He did the next day the 12th, explained the situation and informed him that we are afraid since we were without gas for over a day that the boiler igniter may be damaged. It is not the 18th and he has not called me back. Cannot recommend them to anyone!!!

Since being informed that our yearly rate was jumping more than double what we paid in 2009, we paid up our account and informed them that we were closing the account. Multiple letters have been sent to this company including a recent one that was sent registered mail - we have yet to receive notification from the postal service that it was accepted. Each month we receive a new bill with additional late fees tacked on and when we have tried to talk with them we are told that they can do nothing locally but they will not connect us to anyone that can. Why can you not close an account with this business? We do not have any contractual obligations to them, nor have we ever signed anything with them.

Today, 11/17/2010 was the final straw. My wife returned home to find that Amerigas had made a delivery (the first attempt since May) of 121 gallons of propane and left us a bill for just under $1000. Normally I keep a vehicle parked over the inground propane tank but did not pull up far enough this time so the driver was able to access the tank. We have now placed a call with them to come back and withdraw the 121 gallons by 3:00 pm today as we did not authorize the delivery nor do we wish to do any further business with them.

I have been trying to get gas for almost 6 weeks now. The first two weeks I called our local office and was told they would put my name on the list. Week three, still no gas. I then decided to call the National customer care line. They explained that they were transitioning to a new computer program and they would call the local office. Week 4, no gas, no phone call, nothing. Week 5, I again call the National number (because they record calls and I wanted a record of my repeated requests), they finally get the local office to call me back. Now the excuse is I "fell off" the EZ pay program in August 2009 because we "hadn't been paying enough". Well I found this hard to believe since I had gas delivered twice last season without a hitch. In addition, we had purchased a gas fireplace and tankless water heater that we financed through them. We had been paying every month on our account. So they were supposed to resubmit our request to the corporate credit office (this was Wed 11/3) The local office assured me she would work on this and call me back. It is now a week later Wednesday, and no call, still no gas, nothing. TERRIBLE, TERRIBLE CUSTOMER SERVICE.