I have been an AmeriGas customer for 5 years. I live in a mobile home and have all electric heat. I have a centrally located propane heater in my mobile home installed by the previous owner to offset the electric bill. The second year of using this heater I had a 200.00 dollar gas bill in one month. I stopped using the propane and shut the valve off. Well I continue to receive bills from AmeriGas. When I call and give them the meter reading which is 3704. The bill says beginning reading 3705. Ending reading 3709. I am now being charged late fees on propane that I have not used. This matter will go to the attorney general. I am tired of dealing with this company.

Being new to the use of propane and forgetting to check the level, I unfortunately let my tank get down to zero percent in the middle of winter with three small children in my home. When I spoke with an employee of the company, he advised that there was a $200 expidition fee to get someone out the NEXT day plus a $95.00 feeto check things because I let it get down to zero percent. Then they mention the price per gallon! When he advised that it would cost me over $1, 000.00 to fill my tank I was speachless! Now mind you, I called the company at approx. 8:00am thinking they would be out to fill my tank that day, especially with that &200 rush fee! But no, it was to be delivered the next day. Now when I asked what time, he advised between 8-4 and could not be more specific and advised that someone NEEDED to be home during that time frame. I asked for someone to call me when they were enroute and they advised they would, but that is was not guarenteed. I stressed to them over and over to pleae give me a courtesy call because I work. So, after freezing that night and not being able to use hot water, I went to work and waited for their call. I decided to go home for lunch that day and when I arrived at noon, saw a note on my door from Amerigas. It stated that they had filled my tank, but LOCKED IT OFF because nobody was home. I immediately called the company and advised that I never received a call and asked for the driver to return that day to unlock it. The employee advised me that they WOULD NOT RETURN THAT DAY and that I needed to wait until the next business day and gave me a four hour time frame. They again stated that someone had to be home. I advised that I needed to work and to have the driver or dispatch call me when they were enroute. Employee advised that they MAY call but that it was not general procedure. I spoke with supervisor after supervisor asking for some assistance with the issue. Each person I spoke with was rude, inconsiderate and blamed me for the mess because I let the tank get down to zero percent. They refused to credit me for the expidition fee, refused to send the driver back to my home to unlock it, refused to give me a smallertime frame the next day, refused to call ahead with a courtesy call and were not at all concerned that my three little ones were freezing and had no hot water. So, with no other choice, I decided to call off of work the next day and sit and wait for them to return. Again, another nite of freezing temps plus a day without pay. At approx. 9:00am I miracuously received a call from the driver advising me that he would be there within 30 minutes! When I asked why he didnt call me the previous day when he was here filling it, he advised that it was not on the paperwork to call. Boy, was I upset. This entire thing cost me over $1300.00!!! Plus, I was treated so poorly by employees and supervisors. I will NEVER use Amerigas again nor recommend them to ANYONE! They have extremely poor customer service and ridiculously high prices with outragious fees!

Amerigas charged me $150.00 fee for running out of gas. Sometime during the year they put me on "Will Call" because they said that my gas usage is not consistent and they did not want to be responsible for me running out of gas. Well since they put me on will call I have ran out of gas twice. I have asked them for a bigger tank and they said "No, you don't use enough gas." I asked them for a gauge and again they said "No, because they only come on larger tanks". So not knowing how much gas I have I ran out obviously. So I call them to tell them I ran out of gas and they immediately told me it was no problem to send a truck out but that I had to pay the $150.00 fee for a leak test and to pull a driver off of his regular route, AND they wanted me to go to them and pay that fee in advance. Just for the record that $150.00 fee is more than they charge me for filling my tank. Hence, I am shopping for a new gas company. Lastly, I was a customer of Conservative Gas for 30 years before Amerigas took them over, and I have never ever ran out of gas until Amerigas came to town. I am appalled that such thievery is allowed.

We have been Amerigas customers for years. We have gas heat, cooking and water heater. We can no longer afford to use the heat since my husband became disabled, therefore our usage has gone down to about 200 gallons a year and since we use less than 300 gals. they say they have to charge us 80 cents more per gallon. What would they do if they went to the gas station & only bought 10 gallons & were told their price would be more per gallon than if they had bought 20 gallons.

This is unfair to charge depending on the amount you use. What about conserving to cut down on this so called global warming.

Ameragas skipped my delivery area and leaving me without any gas for the coming week due to the weather and that I live in an area with dirt roads. I informed them that there were two other companies doing deliveries in my area that day since I saw them drive past my house. They stated that they missed a lot of deliveries that day due to the weather and they will be out there on their next scheduled date. I was given the option to pay $170 to have the driver come out there today and fill my tank. They were told no thank you, my account was canceled, and I went with a new company that has a BBB rating of A+, is a member of ethicalaz, and has much better prices for gas, tank rental, will make up any missed deliveries if any happen and will not want to charge you to make up for their missed deliveries.