Scam! This company is a scam! Applied to refinance our 1st and 2d mortgages and obtain a lower interest rate. Started out great. Promised low interest rate lock-in. We provided all documentation asked for, paid for the credit report and appraisal fee up front. When the appraisal came back, they had depreciated our property $15, 000 right off the bat, and then deducted another $18, 000 plus which was below the amount available to us for financing. When we requested to have the appraisal rebutted (which they offered to us out-right), all of a sudden the mortgage officer is on vacation for a week and then within a couple of hours of this request, we received a rejection letter by email. Stay away from this pretentious company! Lesson learned!

Amerisave is a complete Fraud. They charged me for my credit check and appraisal. Kept asking for ridiculous amount of documentation. I provided with with over a 100 files and spent days gathering all the documentation required. They kept lying that some of the documents are blank, but could not send me the blank document back or tell me which one it is. I e-mailed and called them several times a week to check for status, no reply whatsoever. After 30 days my loan got declined for no reason as their system automatically closed loans that are not actively worked on. I believe their lazy customer service was busy scamming others. I have excellent credit and went with another well know bank, my loan closed in 3 weeks, with the basic documentation and excellent customer service. I complained with BBB and disputed my credit card charge. Their employees Omar Goicochea [email protected] and his supervisor Joe Watts [email protected] are great fraudsters beware.. STAY AWAY FROM AMERISAVE...

I began the process of refinancing a mortgage with Amerisave on July 16, 2010. I used my credit card to pay an upfront fee for an appraisal and credit report. I finally contacted them near the end of August to see what was going on. I was told that we were conditionally approved and would be closing soon. I then contacted them again in mid September because I had locked a rate for 60 days and was concerned that we were not closing. I was then told that my current lender was holding things up and was asked to contact them to keep things moving. for the next month I tried everything I could to get this done and they were not very helpful. I then said that I wanted to restart the process because we were beyond 60 days and I wanted to relock at a new rate, They agreed to do this once they had proof that my current lender closed a home equity line of credit that we had but had never been used. I agreed and got the bank to move and process this the beginning of November. On November 5 I received an email asking if I have the document and I said I would have it shortly and was told we could lock the next week. I sent them the document showing it closed and asked to lock and was told that I could not do so until the underwriting was complete. The next thing i heard was November 15 when they told me I now had to resubmit paystubs which I did by the end of November. the next I heard from them was January 4, 2011 when they said my appraisal was updated. Then on February 14 i receive the following email, "Dear John Seabul:

After reviewing your application, we are unable to approve you for a loan program. Thank you for allowing Amerisave Mortgage the opportunity to assist you. Attached is a notice of declination which indicates the reason(s) your loan request could not be approved.

David Grill

This email had an attachment stating that my original credit application was incomplete. I emailed and told them what I thought about this and did not hear back. I then received my next month's credit card bill and found that they had charged my account $500. I again emailed and asked what the hell they were doing and have not received a response. I have disputed the charge with my credit card company and am outraged that they have acted in this way by not having the respect to even call me and talk to me but just communicating a cancellation via email and fraudulently charging my card.

Do not use Amerisave! They lure you in with low rates, yet they are unprofessional and very misleading. Andrew Rochester was my original loan processor and due to his negligence I lost out on a prime opportunity to lock at a great rate with money back. I had all the timed and dated documentation to support his mistakes, yet they were unwilling to do anything, I was at a loss. Meanwhile, through this whole process rates have worsened and worsened (partly my fault for trying to wait it out). To make things worse...Darla Castillo informed me that I had until Feb 14th to lock before my appraisal expired. She felt it unnecessary to include that the loan needed to be closed before the apprasial expired! So now I am out another appraisal fee not to mention the tens of thousands of dollars I am out from Andrews screw up. My advice, do not waste your time or money with this company, it was a nightmare from the start for me and many others.

Unbelievable joke of a company. I went against better judgement from read complaints against Amerisave and was pulled in with the lure of low advertised rates. Andrew Rochester started my loan process, all seemed to be well until the appraisal value came back much higher than expected which of course changed the value of my loan to a better interest rate than expected. He failed, however, to update this information. Therefore, when I tried to lock my loan with a great rate and money back I was unable to do so as the rate was still registered with the incorrect information. I couldn't get in touch with him by phone of course so I emailed him, he said the info was correctly updated yet it was not. By the time he updated the info, rates had worsened and even with all the timed documention I had from emails to and from him they were unwilling to take blame or do anything about it. Meanwhile, through this whole process rates have worsened and worsened (partly my fault for trying to wait it out). To make things worse...Darla Castillo informed me that I had until Feb 14th to lock before my appraisal expired. She felt it unnecessary to include that the loan needed to be closed before the apprasial expired! So now I am out another appraisal fee not to mention the tens of thousands of dollars I am out from Andrews initial screw up. My advice...do not waste your time or money with this company, it was a nightmare from the start for me.