They will pre-approve you then get a credit card number and hit you with $35 non-refundable fee. First and immediate step is they will set up an appraisal - at 150% above market - charge your credit card - again non-refundable - then the stalling will start, re-requesting of documentation to be faxed - it will takes months and that will end in no communication and no loan - This is not the company you want to do business with - they are the worst of mortgage broker industry.

Well they seem to be doing it to others still and have no issues with it.
I started my refinance on Friday and had all the documents. I faxed them in and then waited. Got a generic e-mail on the weekend and that was it.
The following week we kept trying to lock the rate and the rep kept insisting not to as "it will go lower I am sure of it", but he would not explain himself.
It is 8 days later, the lender fees have gone up $800 and no personal responses from the rep or his supervisor.
We have a credit score of 795, all documents, asking for less then 40% LTV and I just don't get it.
Was it bait and switch, are they padding their pockets, is it deceptive lending at its finest, I just do not know. Now that I have called them on it, via e-mail as the phone seems foreign to them, I cannot get an answer.

I was recently denied a refinance of my home by Amerisave. Their reason for denial was that my documentation was not complete. They made no offer to allow me to submit any information that would comply with their required documentation

I had sent Amerisave many, many personal documents including bank statements, bank account numbers, personal tax information, retirement information, etc., etc.

The list of personal information is quite extensive, potentially compromising ones identity and opening one up to identity theft. I had asked their agent if there was a secure method (besides email or fax) to comply with their requirements. He replied with a negative response (no secure method).

Several times, I asked their agent if I was in compliance with their required documentation. I did not receive a reply addressing my question. He was rather non committal and gave no answer.

I am not sure if the proof photos of my emails loaded properly. Please contact me if they did not and I will try to offer them some other way.

Amerisave is simply the most dishonest company I have ever had the misfortune to do business with. Hands down they mislead, lie and refuse to return almost all calls. I applied for a refinance loan on August 23, 2010 and paid them for my credit report which by the way were in the 890 range from all three credit reporting agencies. I had a Senior Mortgage Consultant whose name was Robbin Mesmer, who provided close to zero assistance in processing my application. I spent two weeks unable to get logged into their online system to check my loan and sign papers because their system did not recognize my Qwest email account which is simply @q.com. After a dozen calls to Mesmer and to the customer service line I was fortunate to be connected to the only competent and honest person in the company. Cynthia Amborski who was a delight to talk to and competent enough to figure out the problem was as simple as using an alternate email address.
Finally on September 13th I was able to log in and sign the mandatory documents, in the interim I had provided them 100% of the documents they required from me. The appraisal was conducted and came in well beyond what is owed on the house, over $200, 000 in equity. On Tuesday September 21st Ms. Mesmer called me to tell me that all of the requirements had been met and that the loan was being transferred to Underwriting. Then on Thursday at 0803 I received two emails one from Ms. Mesmer with a link to my appraisal and one from her supervisor Todd Typiter telling me the loan was declined due to “Credit Application Incomplete”.
I then tried calling both Ms. Mesmer and Mr. Typiter four to five times each and sent them both several emails asking for a call back to advise me on what had gone wrong from Tuesday when Ms. Mesmer advised me that all of the documentation was complete and was being transferred to Underwriting and Thursday when the loan was declined.
After 5 days I have not received a phone call or an email back from either of them. They are truly a classless and dishonest company.

My advice is to avoid Amerisave like the plague; all they are doing is collecting the credit report and appraisal funds and then dropping your application. What a disgrace.

Having mortgaged or refinanced several times over the past 25 years, we felt fairly comfortable with the process. So, in spite of the unsettling number of poor reviews we read prior to selecting Amerisave, we were lured by attractive refinance rates and decided to give Amerisave our business. Never again. Fortunately, we were able to successfully close our loan last Friday, but the service Amerisave offered throughout the entire process was in every way, substandard.

First, communication was nearly nonexistent. Not only were our phone calls typically unanswered, our emails were acknowledged with "read receipts", but rarely responded to in a timely manner. And when we did receive response, vitally important questions were not addressed. But that was only the tip of the iceberg.

Amerisave took 57 days to complete the process and close our loan. And with phone calls and emails going unanswered, we were never really sure where we were in the process. This was even more frustrating considering the fact that the Amerisave website has a built in Loan Status feature that is designed to keep the client informed throughout the process. Unfortunately, our status was never kept current. In fact today, 6 days after our closing, our loan status still warns that Amerisave urgently needs Compliance Disclosures signed and returned. It also indicates that our title has not been ordered! NOTE TO AMERISAVE: IF YOU ARE TOO BUSY TO RETURN PHONE CALLS OR EMAILS, AT THE VERY LEAST, MAKE EVERY EFFORT TO KEEP THE CLIENTS LOAN STATUS UP-TO-DATE. Otherwise, it becomes a source of angst and disinformation.

Furthermore, despite having had 57 days to process our loan, Amerisave did not deliver our HUD and settlement statements in a timely manner. We received all of our paperwork via email less than 4 hours before our scheduled closing. And when they did arrive, they were incorrect. Taking a quick cursory look at the HUD, I immediately noticed that winter/summer taxes had been added to our principal. When I immediately contacted our loan processor, she acknowledged the mistake and said she would correct and reissue the paperwork. Unfortunately, when the corrected HUD arrived, it was still incorrect; showing summer taxes that had already been paid!

When I promptly emailed our loan representative (with tax payment receipt attached) to bring her attention to the over-charge error, she replied, I believe the HUD Settlement statement is accurate...

The proof was sitting right in front of her!

It took Amerisave 3 more tries to correct the errors and when we finally signed all the papers, the tax foible had STILL not been corrected! The statements we signed at closing DID NOT represent accurate financial information. When Amerisave finally did acknowledge the error, we were emailed a final corrected HUD; two days after we closed! Unfortunately for us, this meant it was too late to deduct the summer tax overpayment from our loan amount, which in turn, increased our principal.

I might also mention that during the last-minute rush to closing, Amerisave mistakenly emailed me another clients Final HUD statement! No further comment necessary.

Also be aware that the Up-Front settlement fees that Amerisave touts on their website are anything but Up-Front. The origination fee for example, can and will change by the time you close your loan. We were distraught by the fact that we had absolutely no control over our Rate Lock. Apparently, out rate locked at the very moment underwriting approved our loan. I say APPARENTLY because no one explained the process and we obviously had no control in the process.

Perhaps the most disturbing aspect of this experience has to do with our final Origination Fee. Obviously, your loan origination fee is an important consideration in choosing a lender and/or interest rate. When Amerisave notified us that our rate locked, effective 08/03/10, I immediately went to their website to find out what the advertised loan origination fee was for that particular day. It was $297.85 So, I copied the information (their webpage) and emailed it to myself for reference and verification.

We would later discover that THE Amerisave actual origination fee for 08/03/10 was something quite different: $626.08. We protested, sending Amerisave a copy of the webpage I saved on 08/03/10. But it would have absolutely no bearing on the matter. Amerisave explained that origination fees can change throughout the day and that my loan-to-value could also have a final affect on the rate. (Remember that THEY increased my loan amount when they added my Summer taxes to the loan amount!) Whats the bottom line? The borrower has no control over the final origination fee. Amerisave would like to make you think you do, but you are completely at their mercy.

There were several other missteps throughout the appraisal (they missed a half-bath) and loan process, but suffice to say that we learned the hard way. When you encounter scores of poor reviews pertaining to Amerisave service and performance, believe what you read.