I have just read all of the complaints against Amerisave and I wish I had seen this before. I can relate to every one of them. I am going on over four months of hell with this company as well. Everything every one has said has happened almost as it is a script! What the hell! How can this mortgage company stay in business???? I have called the Massachuetts Division of Banking and they have advised me to file a complaint with the state, which I will do today. I advise all of you to do the same in your state. The only way we can stop bad banking is to make the Government aware. The names of the people we are dealing with are; TALIAH TAYLOR and BILL HAYES out of Georgia. STAY AWAY FROM THIS LENDER!!! THEY ARE BAD NEWS!!!

Please read this before using Amerisave.!!!

If it sounds to good to be true it usually is! I have been a real estate broker for 24 years.I have delt with every mortgage company around. I new better and bit into their scam. Please go directly to a lender. I thought I would take advantage of low rates and borrow some money against my paid for house. In 24 years in the real estate business I have never delt with a company this bad. Don't waste your money. They will not honor what they say. All the ads talk about being on CNN, CNBC and other well known media. Do your home work and look at the dates. 2007- 2008. Money was loose during that time period. I am not writing this because I'm mad. I don't have to have the money. I don't want to see couples that are fighting to get through these tough times loose more money. The live feedback will not let you ad a comment if you are not satisfied, so don't think all is well at Amerisave. Again please don't fall into this scam.

I too was lured into using Amerisave... I did look at complaint boards and because you always see complaints about mortgage companies decided to try them out. I thought that if I kept on top of things it would work out OK---DO NOT MAKE THE SAME MISTAKE!!! THEY WILL TRY TO BULLY YOU!

Where do I begin? I have a credit score of 813. My loan to value is 65%. There should not have been any problems. (None with a different company...)

My first problem is you have to pay to get a "lock" rate. This is a teaser rate that they will not provide to you. They will not lock your rate until they get all of your paperwork to them. After they review your paperwork you can then decide what rate you will lock and it may be higher. Not so much a problem, as the company not being upfront.

My next problem occurred when I asked to use my own settlement (title) company. I was told that I needed to pay for an extended 15 day lock in order to use my legal choice. They claimed it was company policy to charge for an extra 15 day lock. I felt railroaded into using their title company. When I called Amerisave's customer service to ask if I was required to extend my lock to use my own settlement company, they said no, but because they could not guarantee that my settlement company would get all paperwork completed in a timely manner, a 15 day lock extension may be needed. The next day I logged into their web site to sign and return their "Good Faith Estimate" paperwork. The only document that mentioned anything about a settlement company said I had the right to choose my own. I called and asked about this again- I trust my settlement company- and the response was "I know what the document says. It is my job to let you know what it means". At this point I filed a complaint with the state licensing board because they were railroading me to use their title company- one that they own.

The next problem that I had- they claimed they could not get all of the paperwork needed to close the loan. In their agreement- I needed to return all paperwork within 24 hours of request, which I did. They claimed it was because of 3rd party party delays. They needed employment verification from my wife's work... Most employment companies are registered with a web site called the work number. This site is for loan companies and such to get employment and salary verification for prospective applicants. They claimed that they tried to get this information but could not.??? They said that because my wife was a teacher, they would accept a copy of her contract as verification. There is no such contract but is a statement of salary. They also needed a letter from me stating why I had two jobs. I e-mailed this information back. Two days later I am told that they need a signed copy of that same information. Now keep in mind that all of the signed documents have been signed and faxed. An e-mail has a digital footprint that can be bound to someone easier than a faxed signature.

When I was told that I needed to pay for a 15 day lock extension because they could not complete the loan within the initial lock, I became tired of dealing with their lies. I told them that I did not agree to these terms and with my credit and loan to market value, this should have been closed within 20 days. They again tried to railroad me by providing me a document that I "digitally signed" stating that if I used my own title company, I would be required to pay for an additional 30 lock extension (yes that is the 3rd different disclaimer about the same thing), and that if I canceled, I would be charged a $500 fee. THIS IS A RAILROAD TACTIC. DO NOT BELIEVE THEM. READ YOUR SIGNED DOCUMENTS. In the original set of documents that were signed and returned, it states that if you decide to cancel, there would be no fee. You would only forfeit your deposit (application fee of $35) and any money provided to 3rd party services (appraisal company). This "digitally signed" document is the agreement when you click OK to "lock" your rate after you fill out your application. I use quotes because your rate is locked after you provide paperwork.

Amerisave is not a trust worthy company. They can not have you closed in 10 days- especially when they say they have a document from you and ask for that same document 19 days later.

This company uses teaser rates to lure you to use them, scare tactics and intimidation to get you to stay with them as your fees increase. DO NOT USE THIS COMPANY. I can not wait to hear from the state licensing board for more information!!!

I have contacted a different company, and am scheduled to close in a week. 19 days from lock to settlement--- DO NOT USE AMERISAVE.

This business is horible . I give them the credit card number to pay apraisal $350 . After everthing complete Doc. . they send the lady to my house to sign all documents. But I change my mine that I don't sign all them to cancel this refinance on Sept. 4th 2009. They did not call me about this cancelation will be charge fee $500 on begin. Last time they was still keeping my credit card number, and then they steal my money $500 dolar withdraw from my credit card without asking or tell me take that money for what. I checked the bank see lost $500 dolar from Amerisave. That is Horible this business.<br />
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They steal my money withou my authorization. I email them why ? they said that is cancelation fee. but I did not sign all papers. and I did not see cancelation paper said charge fee like this.<br />
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This business are cheating all you and steal money from you

2009- Watch out for Jake Jacobs, Sr. Mortgage Processor and his lack of professionalism. (Better Business Bureau rating of “F”).