I called Amerisave because they advertise a mortgage that only requires a 5% downpayment. Their online system showd me many mortgage options available to me with only a 5% downpayment. I spoke to an Amerisave rep and I specifically asked him three times are you sure a 5% downpayment is possible in Florida and he said yes each time and kept referring to all the mortgage options their website was showing me. So I applied for a mortgage with them, went through preapproval and paid them $375. Closing was set for a Monday and the previous Friday they rep informed me that they could not do a mortgage with only a 5% downpayment and he asked me to put 20% down. I said no and that I wanted my $375 back. After that, the rep would not return my email or my phone calls. I emailed a supervisor and requested a refund but I have continually been ignored.

I am now in the process of filing a complain and informing the appropriate regulator agencies. Amerisave has terrible customer service and they are dishonest. Do not make the same mistake I did, do not use Amerisave.

DON'T BOTHER with this outfit. I allowed Amerisave to charge my credit card $35 for a credit check, sent in all required documents in proper format. On June 22nd credit score came back 806. On 25th at 10:30 at night they sent me an email stating my credit was denied. When I questioned the loan processor he sent me an email stating I had not paid for a Credit Report. I sent him a copy of the receipt sent from Amerisave where they charged my card. Then he left me a voice mail saying the paystubs I sent were out of date. I had copies on my computer, pulled them up & they were up to date and prrof of income for more than 30 days. Just so happens I got paid that day so sent that 2 week periods stub also. Have not heard from him. When you call nobody can answer your questions but your loan processor. Who just happens to work the same hours that you have to be on your own job. The website states 24 hour service. Their slogan is "get approved fast & easy". NOT TRUE! I found the Loan Processor to be a bit curt and would ease up after he saw I earn over $90, 000 working for the same company over 20 years & have excellent credit. Not the case. I thought complaints on various boards would be from people that do have all their documents & low credit scores, THIS IS NOT TRUE. I apologize.

I have no idea who is writing those remarks about this company but I can only add to the NIGHTMARE of dealing with them. They issue "teaser" rates, to hook you in. Once in their grasp, the real nightmare begins. Phone calls not returned, emails not returned, changes in personal, excuses followed by more excuses then they hit you with the new closing costs. Take my word for it, this company has no right to do business anywhere except in the GULAG!!! I am now fighting with American Express because they want to charge my account. My loan was denied because Amerisave could not verify my income...Hello???????????? I'm on Social Security. One hundred pages of faxed documents and they could not verify my income?????? BS...they could not give me the load at the quoted rate and looked to jump ship. STAY AWAY!!!